TOYIA JOHNSON
WHITE PLAINS,MD
Summary
Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Certification in IATA, CITI GCP, and numerous EDC software.
Overview
8
8
years of professional experience
Work History
Clinical Research Coordinator
Callender Center for Clinical Research
08.2023 - Current
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Followed informed consent processes and maintained records.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
Front Desk Administrator
Callender Dermatology & Cosmetic Center
09.2022 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at front desk.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Assisted in coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Patient Care Coordinator
National Spine and Pain Centers
10.2016 - 09.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Medical Assistant Certification - Medical Assisting
Sanz School
Falls Church, VASome College (No Degree) - Business Administration And Management
Everest College
Arlington, VASkills
- Good Clinical Practices
- Electronic Data Capture
- Documentation Management
- Informed consent
- Adverse event reporting
- Investigational product management
- Research SOPs understanding
- Phlebotomy
- Medication Dispensing
- Specimen handling
- Organizational Skills
- Reliability
Timeline
Clinical Research Coordinator
Callender Center for Clinical Research
08.2023 - Current
Front Desk Administrator
Callender Dermatology & Cosmetic Center
09.2022 - 08.2023
Patient Care Coordinator
National Spine and Pain Centers
10.2016 - 09.2022
Medical Assistant Certification - Medical Assisting
Sanz School
Some College (No Degree) - Business Administration And Management
Everest College
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