Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toyia Milan

Dallas,GA

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CNA

Randstad / Grady
03.2023 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

CNA

Gale Healthcare
04.2022 - 03.2023
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Compliance Officer

Cross Country Healthcare/ Fox Entertainment
11.2020 - 11.2022
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.
  • Developed and maintained system for tracking and reporting compliance violations.

Real Estate Sales Agent

Maxium One Realty
10.2018 - 10.2019
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Communicated with clients to understand property needs and preferences.
  • Coordinated appointments to show marketed properties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Scheduled showings and tours for potential new clients and properties with 90% success rate.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

Business Office Coordinator/CNA, Float Pool

Compassus Hospice
08.2010 - 10.2018
  • Developed correspondence letters, memos, and emails.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Completed bi-weekly payroll for all employees.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front office so that questions could be promptly addressed.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

Bachelor of Arts - Business Administration And Management

Strayer University
Washington, DC

High School Diploma -

John McEachern High School
Powder Springs, GA
06.1996

Skills

  • Project Coordination
  • Industry Trend Assessments
  • Risk Management Strategies
  • Document Review
  • Compliance Reviews
  • Privacy and Confidentiality
  • Basic First Aid
  • Regulatory and Compliance Understanding
  • Marketing Understanding
  • Corrective Action Planning
  • Patient Care
  • Vital signs monitoring
  • Complex Problem-Solving
  • Electronic Charting
  • Safety Precautions

Certification

  • CNA - Certified Nurse Assistant
  • BLS, Amercian Heart Association- 09/2023-09/2025

Timeline

CNA

Randstad / Grady
03.2023 - Current

CNA

Gale Healthcare
04.2022 - 03.2023

Compliance Officer

Cross Country Healthcare/ Fox Entertainment
11.2020 - 11.2022

Real Estate Sales Agent

Maxium One Realty
10.2018 - 10.2019

Business Office Coordinator/CNA, Float Pool

Compassus Hospice
08.2010 - 10.2018

Bachelor of Arts - Business Administration And Management

Strayer University

High School Diploma -

John McEachern High School

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Toyia Milan