Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Hi, I’m
Toyin Olasinde
Palos Hills,IL
Summary
Overview
7
years of professional experience
Work History
10AlyticsLondon, England.
Business Analyst
01.2022 - 04.2023
Job overview
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
Harte HanksChicago, IL
Customer Service Associate
05.2020 - 10.2022
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Upheld quality control policies and procedures to increase customer satisfaction.
Think Beyond the PresentChicago, IL
Business Analyst
05.2016 - 01.2022
Job overview
- Created and designed business intelligence databases, spreadsheets or outputs.
- Maintained or updated business intelligence tools, databases or dashboards.
Education
10AlyticsLondon
from Master Business Analyst (MBA)
04.2023
University Overview
COMNetgroupUnited State
from CompTIA A+
06.2020
University Overview
COMNetgroupUnited State
from CompTIA Security+
05.2020
University Overview
COMNetgroupUnited State
from Certified Associate in Project Management (CAPM)
10.2019
University Overview
Mega SpeakerUnited State
from Public Speaking
10.2019
University Overview
National Open University of NigeriaNigeria
Associate of Arts from B.A English
05.2016
University Overview
Offa PolytechnicNigeria
Associate of Arts from Mass Communications
05.2014
University Overview
Skills
- Data Synthesizing
- Customer Communication
- Database Building
- Spreadsheet Development
- Power BI
- Microsoft Excel
- SQL
- Pivot tables
- MS Office
- Cisco\Avaya
- Process mapping
Affiliations
Affiliations
- Think Beyond the Present Outstanding Leadership Award (2019-2022)
Timeline
Business Analyst
10Alytics
01.2022 - 04.2023
Customer Service Associate
Harte Hanks
05.2020 - 10.2022
Business Analyst
Think Beyond the Present
05.2016 - 01.2022
10Alytics
from Master Business Analyst (MBA)
COMNetgroup
from CompTIA A+
COMNetgroup
from CompTIA Security+
COMNetgroup
from Certified Associate in Project Management (CAPM)
Mega Speaker
from Public Speaking
National Open University of Nigeria
Associate of Arts from B.A English
Offa Polytechnic
Associate of Arts from Mass Communications
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