Summary
Overview
Work History
Education
Skills
Award/Licensure
Languages
Timeline
Generic

Toyoko U. Leonard

Gorham,ME

Summary

To obtain employment and deploy past experiences in the fields of Advanced Technology/Analytics Professional with proven experience in transforming data into meaningful business insights. Known for collaborative approach and focus on achieving impactful results. Dependable and adaptable, skilled in data modeling, predictive analytics, and stakeholder communication.

Overview

34
34
years of professional experience

Work History

Japanese Language Instructor

Private
01.2016 - Current
  • Responsible for teaching Japanese language/cultural exchange to people in the community. Supported 4 American students to study abroad to Japan.

MHRT-1/MHSS/CRMA

Volunteers of America
01.2015 - Current
  • Responsible for daily assistance for 7 clients with mental disabilities, substance abuse, criminal history and homelessness combination of medical issues such as HIV/Diabetes/Lung disease.
  • Work duty includes medication pass and medical documentations and living assistance, crisis management and coaching life skills.
  • Help improving clients’ capacity in social involvement such as volunteering, community based group activities and work rehabilitations.
  • Communicating with physicians/psychiatrists/therapists to monitor well-beings of clients.
  • Regularly monitor and create case management documentation as well as ISP/Treatment & crisis planning in order to meet DHHS requirement.
  • Evaluated the effectiveness of internal control systems by performing regular assessments and providing recommendations for improvements.
  • Administered ordered medications and treatments to assigned residents.
  • Audited for outdated medication and for shortage of medications or supplies.
  • Developed effective channels for communication between departments, fostering collaboration in managing enterprise-wide risks.
  • Facilitated the development of strong risk culture within the organization by conducting training sessions on best practices in risk management.
  • Collaborated with cross-functional teams to design and implement effective risk mitigation strategies.
  • Enhanced company''s compliance with industry regulations through thorough documentation and reporting of audit findings.
  • Maintained a thorough understanding of regulatory requirements and industry best practices, ensuring the organization''s ongoing compliance with all applicable standards.
  • Assisted in the preparation of reports detailing audit findings, presenting conclusions to senior leadership as needed for decision-making purposes.
  • Maintained accurate documentation of medications and treatments on assigned residents.
  • Established a reputation for excellence in CRMA by consistently meeting deadlines, producing high-quality work, and demonstrating strong attention to detail.
  • Coordinated efforts across multiple departments to address identified risks, developing comprehensive action plans for risk mitigation.

Private Teacher

Private
01.1997 - Current

Provide Japanese lessons for business professionals to acquire fluency in business language skills.

Learning Space Specialist

University of Southern Maine
01.2017 - 12.2018
  • Responsible for preparing Nursing Lab equipment, medical learning materials, and simulation manikins for college students
  • Medical Simulation manikins maintenance and operational trouble shooting assistance
  • Supervising work assignment of work study students in order to creating a collaborative work environment in School of Nursing

DSP/CRMA

The Community Partners Inc.
01.2010 - 12.2015
  • Responsible to assist people who have physical and mental disabilities in daily living/maintaining health/well-being with medication administration along with physical therapy assistance, medical equipment application and maintenance
  • Educate and socialize individuals with attaining personal development
  • Health record keeping/physician’s order/medication update and insurance information on the computer

Customer Service/Administrative assistant

Yamato Kanko, Co.
01.2009 - 12.2010
  • Responsible for supervision of building houses/construction process/financial planning and management oversight

In-home senior care giver

Home Instead Senior Care
01.2007 - 12.2009
  • Responsible for non-medical care and home making, meal preparation at clients’ home
  • Improve living condition for seniors and the families who desire to stay home independently with assistance

Insurance Producer

New York Life Insurance Company
01.2006 - 12.2007
  • Provide financial education to improve pre and post retirement life
  • Create funding option to improve educational choices for children and families

College Instructor (language course, Japanese)

The University of Maine
01.2005 - 12.2006
  • Responsible for instruction planning and teaching
  • Classroom management

Assistant of Family Independence Specialist

Department of Human Service
01.2005 - 12.2006
  • Responsible for filing clients' record
  • Provide general information to clients by phone/mailing information

Substitute Teacher/Volunteer Worker

The Stillwater Montessori School
01.2000 - 12.2005
  • Responsible for classroom management/maintenance
  • Enhance leaning motivation and well-being of children

Student Teacher

The Stillwater Montessori School
01.2003 - 12.2003
  • Provide assistance to children participating in a positive learning experiences

Behavioral Specialist

The Bangor Counseling Center
01.2003 - 12.2003
  • Provide professional approach to special needs children in order to enhance their skills and abilities

Student Internship

The Veazie Community School
01.2002 - 12.2002
  • Classroom management
  • Responsible for cross-cultural education

Volunteer Teacher

The Stillwater Montessori School
01.1999 - 12.1999
  • Responsible for cultural exchange programs

Japanese Language Instructor

The University of Maine
01.1998 - 12.1998
  • Provide an effective learning in Japanese language

Customer Representative/Assistant Financial Administrator

Yamato Kanko, Co.
01.1991 - 12.1995
  • Administrative assistant
  • Responsible for arrangement in building houses/construction process/financial planning and management

Education

Bachelor of Science - Elementary Education, Sociology

The University of Maine
01.2003

Intensive English Institute -

The University of Maine
01.1996

Associate degree - Early Childhood Education, Social Work

The Kinki University Toyooka College
Toyooka, Hyogo
01.1986

Skills

  • Interactive teaching methods
  • Collaborative learning
  • Speaking instruction
  • Teaching experience
  • Writing instruction
  • Continuous professional development
  • Error correction techniques
  • Listening comprehension
  • Multimedia integration
  • Vocabulary development
  • Language proficiency testing
  • Student progress monitoring
  • Teamwork

Award/Licensure

  • VOA Northern New England, 2024 Servant Leader Award.
  • MHRT-1 Mental Health Residential Technician, 01/01/16 - Current, Portland, ME
  • Certificate of Mandt System, 01/01/10 - Current, Biddeford, ME
  • Certificate of Completion: Direct Support Professional Adult Developmental Services Curriculum, 01/01/10 - Current, Biddeford, ME
  • Certified Residential Medical Aid, 01/01/10 - Current, Biddeford, ME
  • Insulin/Diabetes certificate, 01/01/10 - Current, Biddeford, ME
  • American Red Cross Certificate, 01/01/10 - Current, South Portland, ME
  • Maine Life and Health Insurance License, 01/01/06, Portland, ME
  • Behavioral Specialist Certified BS-I worker, 01/01/03, Bangor, ME
  • Golden Key International Honor Society, 01/01/01, Orono, ME
  • International Student Award: Global Links Certificate of Appreciation, 01/01/98, Orono, ME
  • Intensive English Institute, 01/01/96, Orono, ME
  • Licensed Marching Band Instructor, 01/01/87, Tokyo, Japan
  • National Licensed Teacher, 01/01/86, Tokyo, Japan
  • Associate degree in Early Childhood Education, Secondary degree in Social Work, 01/01/83 - 12/31/86, Toyooka, Hyogo, Japan

Languages

Japanese
Native or Bilingual

Timeline

Learning Space Specialist

University of Southern Maine
01.2017 - 12.2018

Japanese Language Instructor

Private
01.2016 - Current

MHRT-1/MHSS/CRMA

Volunteers of America
01.2015 - Current

DSP/CRMA

The Community Partners Inc.
01.2010 - 12.2015

Customer Service/Administrative assistant

Yamato Kanko, Co.
01.2009 - 12.2010

In-home senior care giver

Home Instead Senior Care
01.2007 - 12.2009

Insurance Producer

New York Life Insurance Company
01.2006 - 12.2007

College Instructor (language course, Japanese)

The University of Maine
01.2005 - 12.2006

Assistant of Family Independence Specialist

Department of Human Service
01.2005 - 12.2006

Student Teacher

The Stillwater Montessori School
01.2003 - 12.2003

Behavioral Specialist

The Bangor Counseling Center
01.2003 - 12.2003

Student Internship

The Veazie Community School
01.2002 - 12.2002

Substitute Teacher/Volunteer Worker

The Stillwater Montessori School
01.2000 - 12.2005

Volunteer Teacher

The Stillwater Montessori School
01.1999 - 12.1999

Japanese Language Instructor

The University of Maine
01.1998 - 12.1998

Private Teacher

Private
01.1997 - Current

Customer Representative/Assistant Financial Administrator

Yamato Kanko, Co.
01.1991 - 12.1995

Bachelor of Science - Elementary Education, Sociology

The University of Maine

Intensive English Institute -

The University of Maine

Associate degree - Early Childhood Education, Social Work

The Kinki University Toyooka College
Toyoko U. Leonard