TOYRIAN NELSON
San Leandro,CA
Summary
Motivated Case Supervisor, skilled in overseeing a team and managing complex caseloads. Proven ability to improve processes for efficiency and effectiveness while maintaining compliance with all relevant regulations and standards. Strengths include leadership, communication, problem-solving skills, and delivering impactful results through strategic planning and execution.
Overview
29
29
years of professional experience
Work History
Case Supervisor
Bay Area Support Services
San Leandro, CA
03.2014 - Current
- Identified and assessed clients' needs, strengths, and weaknesses in order to create appropriate case plans.
- Provided direct services such as crisis intervention, assessment of safety, case management, advocacy and referral for community resources.
- Conducted home visits to assess client's living environment and ensure their well-being.
- Assisted clients in understanding the legal system by providing information on court procedures and interpreting laws.
- Developed a network of service providers including medical professionals, law enforcement officers, attorneys, social workers., to provide necessary support services for clients.
- Monitored progress of each case and evaluated effectiveness of interventions used with clients.
- Facilitated meetings between clients and other involved parties such as family members or government agencies.
- Ensured compliance with all state regulations governing casework practice standards.
- Coordinated with outside agencies to plan programs and services for assigned caseloads.
- Supported clients in developing problem-solving skills to assist them in managing their own affairs more effectively.
Certified Administrator
Bay Area Support Services
San Leandro, CA
03.2014 - Current
- Level 4H Women's Behavioral Home
- Prepared reports on various projects for management review.
- Processed payroll information according to established guidelines.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
In-Home Health Care Provider
Betty Cook
Walnut Creek, CA
03.2009 - 09.2012
- Provided basic in home care services for elderly cancer patient
- Developed individualized plans of care to meet the specific needs of each client.
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
- Assisted clients in taking prescribed medications as ordered by their physician.
- Conducted weekly assessments of clients to assess any changes in condition or health status.
Crew Supervisor/Janitor
Unique Detailer's Janitorial service
04.1997 - 08.2010
- Ensured compliance with company policies and procedures in all operations activities.
- Coordinated daily shift schedules for crew members to maximize efficiency and productivity.
- Monitored employee timekeeping records to ensure accuracy and compliance with labor laws.
- Provided guidance, support, and feedback to employees on their job performance.
- Performed administrative duties such as payroll processing, scheduling meetings.
Youth Counselor
Elaine's Group Home
Oakland, CA
06.2005 - 11.2007
- Provided counseling for at risk youth
- Provided individual, group, and family counseling services to youth.
- Facilitated psychoeducational workshops on topics such as anger management, communication skills, and problem solving.
- Conducted assessments to identify mental health needs of youth.
- Monitored progress of clients towards goals established in treatment plans.
- Collaborated with other professionals to coordinate client care and ensure continuity of services.
- Educated families about available community resources for their children's needs.
Hairstylist
Golden Door Hair Salon
Oakland, CA
07.2001 - 01.2006
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
In-Home Health Care Provider
Live Home Health Care
Walnut Creek, CA
06.2003 - 01.2005
- Provided care for seniors/Alzheimers-Dementia
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
- Assisted clients in taking prescribed medications as ordered by their physician.
- Maintained accurate records of client's medical history, treatments and progress notes.
Clerk
Safeway
Danville, CA
08.2003 - 11.2003
- Operated cash register to process cash, check, and credit card transactions.
- Processed customer orders promptly and accurately.
- Maintained inventory levels of office supplies and equipment as needed.
Crew Supervisor
Sunrise Assisted Living
Oakland, CA
05.2001 - 04.2003
- Supervised crews of up to 4 people per shift
- Maintained office/clerical responsibilities, Observance and hands on care of patients personal care.
- Coordinated daily shift schedules for crew members to maximize efficiency and productivity.
- Maintained inventory levels of supplies, materials, tools, and equipment needed for daily operations.
- Provided guidance, support, and feedback to employees on their job performance.
Mail Handler
United States Post Office
Richmond, CA
10.2000 - 01.2001
- Sorting of mail and packages
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Inspected parcels for any damages prior to delivering them to customers.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Organized outgoing mail into designated bins according to postal regulations.
Childcare Provider
City Of Oakland Park and Recreation
06.1995 - 11.1995
- Provided childcare for children(ages 3-12)
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Observed children's behavior and development, communicate information with parents.
Education
Associate of Science - Behavioral Sciences
Chabot College
Hayward, CA08-2022
Adult Residential Facility Administrator - Community Health Services
State of California Department of Social Services
San Jose, CA06-2018
License Cosmetologist - Cosmetology/Estitician School
Hayward Beauty College
Hayward, CA06.2000
High School Diploma - General Education
Castlemont High
Oakland, CA06.1999
Skills
- Meeting facilitation
- Technical knowledge
- Client Relationship Building
- Cultural Competency
- Case Documentation
- Creativity and Innovation
- Cultural Sensitivity
- Active Listening
- Relationship Building
- Collaboration and Teamwork
- Administrative Management
- Interviewing skills
- Problem-solving abilities
- Community development
- Risk Management
- Conflict Resolution
- Professionalism
- Project Management
- Staff Supervision
- Professional Demeanor
- Social Services
- Multitasking
References
References available upon request
Timeline
Case Supervisor
Bay Area Support Services
03.2014 - Current
Certified Administrator
Bay Area Support Services
03.2014 - Current
In-Home Health Care Provider
Betty Cook
03.2009 - 09.2012
Youth Counselor
Elaine's Group Home
06.2005 - 11.2007
Clerk
Safeway
08.2003 - 11.2003
In-Home Health Care Provider
Live Home Health Care
06.2003 - 01.2005
Hairstylist
Golden Door Hair Salon
07.2001 - 01.2006
Crew Supervisor
Sunrise Assisted Living
05.2001 - 04.2003
Mail Handler
United States Post Office
10.2000 - 01.2001
Crew Supervisor/Janitor
Unique Detailer's Janitorial service
04.1997 - 08.2010
Childcare Provider
City Of Oakland Park and Recreation
06.1995 - 11.1995
Associate of Science - Behavioral Sciences
Chabot College
Adult Residential Facility Administrator - Community Health Services
State of California Department of Social Services
License Cosmetologist - Cosmetology/Estitician School
Hayward Beauty College
High School Diploma - General Education
Castlemont High
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