Toyson Walters
Atlanta,GA
Summary
Reliable Customer Service representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A determined and self-motivated professional with the ability to grow positive relationships with customers.
Overview
6
6
years of professional experience
Work History
Crew Lead
Mister Car Wash
04.2023 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Mentored junior team members, fostering career growth and development opportunities.
- Assisted upper management with strategic planning initiatives for long-term success of the company.
Delivery Driver
Amazon
02.2021 - 08.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Notified customer of delays to decrease calls to support
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Conferred with dispatch to meet schedule targets and incorporated changes
- Directed and balanced loads to reduce on-road incidents
- Operated forklifts, hand trucks and pallet jacks to load and unload vehicles
- Delivered exceptional customer service in all intersections to promote satisfaction and maintain company loyalty
- Maintained safe driving habits to protect property and general public on roadways.
Infantryman
US Army National Guard
05.2018 - 06.2023
- Maintained rifles, machines guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations
- Patrolled restricted areas and authorized access for permitted personnel
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level
- Operated and maintained rifles, machine guns, and hand grenades
- Executed long-range, precision fire from concealed area and tactical checkpoints
- Support security, stability, transition and reconstruction operations.
Sortation Associate
Amazon
09.2020 - 01.2021
- Sorted packages into delivery routes by factors such as size, weight, and destination
- Met demanding performance targets by working efficiently and backing up fulfilment team members
- Selected, packed and shipped over 120 orders per hour during peak periods
- Bundled, labelled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
Sales Associate
Rue 21
04.2020 - 05.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Answered requests and concerns with friendly and knowledgeable service.
Package Handler
FedEx
09.2019 - 04.2020
- Loaded completed orders on pallets according to delivery numbers
- Operated power tools and special machinery to move, pick up store products
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Education
Computer Science -
Clayton State University
Morrow, GA05.2022
High School Diploma -
Southwest Dekalb High School
Decatur, GA05.2017
Skills
- Team Leadership
- Customer Service
- Organizational Skills
- Friendly, Positive Attitude
- Computer Skills
- Clear Communication
- Empathy
- Multitasking
- Adaptability
- Active Listening
- Interpersonal Skills
- Efficiency
- Digital Communications
- Attention to Detail
- Team Management
- Training and mentoring
- New Hire Training
- Equipment Maintenance
- Crew oversight
- Multitasking and Organization
- Heavy Lifting
Personal Information
Title: Customer Service
Timeline
Crew Lead
Mister Car Wash
04.2023 - Current
Delivery Driver
Amazon
02.2021 - 08.2023
Sortation Associate
Amazon
09.2020 - 01.2021
Sales Associate
Rue 21
04.2020 - 05.2020
Package Handler
FedEx
09.2019 - 04.2020
Infantryman
US Army National Guard
05.2018 - 06.2023
Computer Science -
Clayton State University
High School Diploma -
Southwest Dekalb High School
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