Toyya Brewton
Far Rockaway,NY
Summary
Personable Administrative Assistant with exceptional relationship building skills to cultivate positive rapport among
clients, staff and management. Highly-developed communication with outstanding capabilities in complex problem-solving
and conflict resolutions.
Overview
17
17
years of professional experience
Work History
Legal Administrative Assistant
NYC Mayors Office of Housing Recovery
New York, NY
04.2015 - Current
- Coordinate daily and weekly schedules and monthly calendar obligations for department manager.
- Planned and executed corporate meetings, luncheons and special events groups of 200+ employees.
- Email memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Engaged in community outreach by enrolling applicants in the build-it back program.
- Generate warranty notices, post weekly reports on construction progress and rebuilds.
- Applied Microsoft Excel to populate and generate all applicants personal information on a spreadsheet, a smartsheet database is also used to keep track of all applicants who are registered with the program.
- The smartsheet keeps a record of processed payments, tracks the production of reports, generates milestones, and records the total population of applicants who qualified for the program.
- Applicant files are also implemented into on a DMS program which downloads all the applicants documents for HUD inspection on applicants whose homes have either been rebuilt, elevated, demolished or sold by the City of New York.
- Performed complex administrative work by multitasking assignments and providing assistance with other department managers and served as main liaison between department heads and executives.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instructions on behalf of office management.
Customer Service Specialist
NYCHA - L.I.C
, NY
02.2013 - 07.2013
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assisted approximately 10-30 customers each day with repair questions.
- Documented conversations with customers to track requests, problems and solutions.
- Addressed customer service inquiries quickly and accurately.
- Answered 10-30 inbound calls per day and directed to designated individuals or departments.
College Assistant
LaGuardia Community College
Island City, NY
01.2012 - 06.2012
- Advised students regarding college admission and registration.
- Facilitated workshops for incoming freshmen's and transfer students.
- Improved individual departments by working closely with faculty to reorganize class loads, improve resource utilization and modernize equipment.
- Created reports, spreadsheets and other documentation using MS Excel Responded promptly to customer questions via email, reducing phone inquiries of 40%.
- Mentored and assisted with student-centered activities on campus to establish professional relationships.
- Responded quickly to customer inquiries, asking questions to better understand needs.
- Instructed students in preparation for CATW exam.
- Worked in conjunction with departmental advisers at new student registration.
Administrative Assistant
United Jewish Council
New York, NY
12.2008 - 02.2009
- Assisted with administrative tasks, including filing, answering phones fax and copying documents.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Processed financial documents including contracts, expense reports and invoices.
- Coordinated domestic and international travel, hotel and transportation needs for staff.
Data Recording Assistant
NYS Unified Court System
New York, NY
06.2008 - 11.2008
- Processed payments and returned receipts, cash and payment cards to customers.
- Assisted supervisor with running monthly reports and completing applications to prevent departmental backlog.
- Answered all customer questions and helped locate requested items.
- Developed and implemented processes to reduce tedious tasks and promote better workflows.
- Organized and sorted incoming mail, placing into appropriate bins for departmental distribution.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Education
BA degree - Organizational Management
NYACK COLLEGE
06.2022
Associate Degree - Office Technology
PLAZA COLLEGE
Skills
- MS Word, MS Excel, MS PowerPoint and Outlook
- Schedule management
- MS Office
- MS Word
- MS Outlook
- MS Excel
- PowerPoint Presentation
- Multitasking and prioritization
Custom
SENATOR JAMES SANDERS
, Volunteer - Community Outreach Organizer – 4/2015 – 11/2017
Timeline
Legal Administrative Assistant
NYC Mayors Office of Housing Recovery
04.2015 - Current
Customer Service Specialist
NYCHA - L.I.C
02.2013 - 07.2013
College Assistant
LaGuardia Community College
01.2012 - 06.2012
Administrative Assistant
United Jewish Council
12.2008 - 02.2009
Data Recording Assistant
NYS Unified Court System
06.2008 - 11.2008
BA degree - Organizational Management
NYACK COLLEGE
Associate Degree - Office Technology
PLAZA COLLEGE
Similar Profiles
TOYYA BREWTONTOYYA BREWTON
Community Associate at NYC Mayors Office of Housing RecoveryCommunity Associate at NYC Mayors Office of Housing Recovery
CHERYL ELDERCHERYL ELDER
Center Director at NYC Mayor's Office of Housing RecoveryCenter Director at NYC Mayor's Office of Housing Recovery
GURAMRIT DHANOYAGURAMRIT DHANOYA
Executive Assistant to the Mayor at City of Toronto, Mayors officeExecutive Assistant to the Mayor at City of Toronto, Mayors office