Tristian Pickens
Houston,TX
Summary
Detail-oriented professional with a robust background in data science and customer service, aiming to contribute to an innovative organization. Proven ability to leverage analytical skills and problem-solving expertise to drive business operations and improve customer satisfaction. Recognized for reliability in high-pressure sales and account management environments, with strong communication and presentation skills tailored to diverse customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
Houston, USA
11.2023 - Current
- Assisted customers with returns, exchanges, and inquiries to enhance their shopping experience
- Provided personalized shopping assistance to ensure customer satisfaction
- Maintained store organization, ensuring shelves were stocked and displays were visually appealing
Sales Associate
Dollar Tree
Houston, USA
09.2023 - 11.2023
- Verified online orders with customers to confirm accuracy and ensure timely delivery
- Provided excellent customer service to address inquiries and resolve issues
Customer Service Representative
ADS
Phoenix, USA
06.2022 - 09.2023
- Managed inbound and outbound calls and emails to assist customers with inquiries and concerns
- Resolved customer issues efficiently to maintain high satisfaction and retention rates
- Provided product and service recommendations to improve customer experience
- Remote position
Education
Coursework in Data Science -
Houston Community College
Houston, TX05.2024
High School Diploma -
Westbury High School
Houston, TX05.2022
Skills
- Customer Service and Support
- Technical skills
- Sales and Merchandising
- Communication and Problem-Solving
- Strong teamwork
Timeline
Customer Service Representative
Walmart
11.2023 - Current
Sales Associate
Dollar Tree
09.2023 - 11.2023
Customer Service Representative
ADS
06.2022 - 09.2023
Coursework in Data Science -
Houston Community College
High School Diploma -
Westbury High School
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