T Praveen Divakar

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Proactive and achievement-oriented Product Owner bringing 10 years of marketing and leadership experience with special emphasis helping Fintech clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, natural leader and organized manager.

1. Launched a Customer Engagement Chatbot for a Financial Organization

Key Responsibilities:

As a product owner for a leading financial organization, I spearheaded the development and implementation of a customer engagement chatbot. The objective was to enhance the overall Banking experience, provide personalized recommendations, and address customer queries in real-time.

Market Research:

· Conducted extensive market research to understand customer preferences, pain points, and expectations in Fintech domain.

· Analyzed competitor chatbots to identify best practices and areas for differentiation.

Defining Objectives:

· Collaborated with stakeholders to define clear objectives, such as improving customer satisfaction, increasing conversion rates, and reducing customer support response times.

Feature Prioritization:

· Prioritized chatbot features based on user needs and business goals.

· Identified key functionalities, including product recommendations, order tracking, and personalized promotions.

Technology Selection:

· Worked closely with the development team to select a chatbot platform with robust natural language processing (NLP) capabilities.

· Ensured integration capabilities with the Fintech platform's databases and systems.

Cross-Functional Collaboration:

· Facilitated collaboration between the development team, UX/UI designers, and customer support teams.

· Conducted regular cross-functional meetings to align on goals, progress, and potential challenges.

User Experience Design:

· Collaborated with UX/UI designers to create an intuitive and visually appealing chatbot interface.

· Focused on a conversational design approach to provide a seamless and natural interaction for users.

Personalization and Machine Learning:

· Integrated machine learning algorithms to enable the chatbot to learn from user behavior and provide increasingly personalized recommendations.

· Incorporated user history and preferences into the chatbot's decision-making process.

Testing and Quality Assurance:

· Conducted rigorous testing of the chatbot across different devices and platforms.

· Implemented a feedback loop for continuous improvement, addressing any issues identified during testing.

Soft Launch and Iteration:

· Launched the chatbot in a controlled environment for a select group of users.

· Gathered feedback and performance data to make iterative improvements before the full-scale launch.

Launch and Marketing:

· Developed a comprehensive marketing strategy to promote the chatbot's launch.

· Leveraged various channels, including email, social media, and in-app notifications, to inform users about the new chatbot.

2. End-to-End Cloud Migration of Payments Infrastructure

Key Responsibilities:

Stakeholder Management:

· Engage with stakeholders at all levels to understand their requirements, concerns, and expectations regarding the cloud migration project. Regularly communicate project updates, gather feedback, and ensure alignment with business goals.

Product Vision and Roadmap:

· Define and articulate a clear product vision for the cloud migration initiative. Develop a comprehensive roadmap that outlines key milestones, deliverables, and timelines to guide the project from inception to completion.

Requirement Prioritization:

· Work closely with stakeholders, including IT teams, business units, and external vendors, to prioritize requirements based on business value, technical feasibility, and risk mitigation. Maintain a backlog of user stories and epics, regularly refining and reprioritizing as needed.

Cross-Functional Collaboration:

· Collaborate with cross-functional teams, including developers, architects, QA engineers, and project managers, to ensure alignment on project goals, dependencies, and deliverables. Foster a culture of collaboration, transparency, and accountability across teams.

Feature Development:

· Lead the development of features and functionalities for the cloud migration project, ensuring that deliverables align with stakeholder expectations and business requirements. Provide guidance to development teams, clarify requirements, and make trade-off decisions when necessary.

Quality Assurance:

· Work closely with QA teams to define acceptance criteria, conduct user acceptance testing (UAT), and ensure that delivered solutions meet quality standards and regulatory requirements. Address any issues or defects in a timely manner, prioritizing resolution based on impact.

Risk Management:

· Identify potential risks and challenges associated with the cloud migration project, proactively mitigating risks and developing contingency plans. Monitor project progress, identify deviations from the plan, and take corrective actions as needed to ensure project success.

Continuous Improvement:

· Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance the overall delivery capability of the team. Solicit feedback from stakeholders and team members, implement lessons learned, and iterate on the product backlog to deliver maximum value.

• Documented and resolved performance bottlenecks in the backend architecture which led to a 30% reduction in loading times, resulting in improved user satisfaction and retention.
• Achieved a 20% increase in customer retention through effectively helping with user feedback analysis and prioritizing feature enhancements based on customer needs.
• Collaborated with a team of 25 in the development of Customer Engagement Chatbot, orchestrating cross-functional workshops to define user personas and user stories, ensuring that the product met the needs of target users and achieved high adoption rates.