Tessa Phillips
Tulsa
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Crew Member
Raising Cane's Chicken Fingers
05.2022 - 10.2024
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
To-Go Specialist and Host
Chili's Bar and Grill
04.2021 - 12.2021
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Processed customer payments and balanced cash drawers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2022
Skills
- Safety awareness
- Customer service
- Drive-thru operations
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Beverage preparation
- Sanitation protocols
- Teamwork and collaboration
Timeline
Crew Member
Raising Cane's Chicken Fingers
05.2022 - 10.2024
To-Go Specialist and Host
Chili's Bar and Grill
04.2021 - 12.2021
High School Diploma -
Broken Arrow High School
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