T’Quani Weekes
Miami,FL
Summary
I am an enthusiastic twenty-four-year-old who is a fast learner and values hard work. I enjoy interacting with people and willing to conquer new challenges. Therefore, I will be an asset to any company as I am eager to learn and will work diligently for organizational success. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airline (Envoy air)
05.2022 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Worked flexible hours across night, weekend and holiday shifts
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Customs Officer & Floor Manager (Internship)
St. Christopher Air and Seaport Authority
12.2017 - 01.2018
- Manage appointments
- Correcting unsafe acts and then communicating them to the responsible party for correction
- Assisting in the investigation of accident and incidents.
- Inspected luggage, cargo, and passengers to enforce border security and prevent illegal items from entering the country.
- Verified accuracy of travel documents, including passports and visas, ensuring compliance with customs regulations.
- Detected fraudulent documents and impersonations through expert knowledge of passport verification techniques, leading to the arrest of numerous identity thieves and fraudsters.
- Collaborated with local and federal law enforcement agencies to apprehend criminals attempting to cross borders illegally.
Customer service
Rose International (Fiserv)
03.2021 - 08.2021
- Card care service for debit and credit card
- Fraud specialist - Assisting card holders with fraud cases
- Customer service representative.
Customer Representative & Production Supervisor
Sitel
04.2019 - 02.2021
- Assist customers with online ordering
- Standing in for the production manager when required
- Monitoring employee lateness and absences
- Assist account issues.
Customer Service Representative
Teleperformance
10.2018 - 01.2019
- Assist customers with health insurance.
Inventory & Floor Manager (Part-time)
Envious Clothing Boutique
01.2016 - 01.2018
- Manage inventory
- Marking received orders onto the system
- Customer service
- Filing and sorting documents.
Education
English A, Office Administration, Physical Education, Food, Nutrition and Health Technical, CSEC -
Washington Archibald High School
11.2018
Skills
- Ability to organize, manage, motivate and challenge a production team to exceed expectations
- Adhering to, and enforcing strict policies and procedures
- Creative
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Verbal and written communication
- Safety Procedures
References
Verelda Williams, Owner, NVS Boutique, 1 (201) 675-8225
Hobbies and Interests
- Cooking
- Playing Netball
- Traveling
Certification
Flight Attendant Certification
Certified by: Federal Aviation Administration (FAA), U.S. Department of Transportation
Date of Issue: May 13, 2024
Qualified to exercise the privileges of a flight attendant under FAA regulations.
Timeline
Flight Attendant
American Airline (Envoy air)
05.2022 - Current
Customer service
Rose International (Fiserv)
03.2021 - 08.2021
Customer Representative & Production Supervisor
Sitel
04.2019 - 02.2021
Customer Service Representative
Teleperformance
10.2018 - 01.2019
Customs Officer & Floor Manager (Internship)
St. Christopher Air and Seaport Authority
12.2017 - 01.2018
Inventory & Floor Manager (Part-time)
Envious Clothing Boutique
01.2016 - 01.2018
English A, Office Administration, Physical Education, Food, Nutrition and Health Technical, CSEC -
Washington Archibald High School
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