T'quavious Johnson
Spartanburg,SC
Summary
Organized and detail-oriented Individual dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line Assembly Associate
MAU Workforce Solutions
08.2023 - Current
- I currently assist with the assembly of commercial motor vehicles at BMW in Spartanburg, SC. I help ensure that the engines placed within the frame of the vehicle are transported safely to the line, and I also assisted with making sure electrical connections are secured.
CUSTOMER SUCCESS SUPPORT BENEFITS ACCOUNT MANAGER
Benefitfocus
09.2021 - 02.2023
- Upon Receiving this promotion, I immediately moved into speaking with Health Benefit Representatives rather than agents and members. I assisted Health Benefit Representatives in maintaining employee accounts for their benefits and applied corrections to benefit effective dates and coverage levels directly through the benefit platform. I was also responsible for managing incoming files emailed directly from the State Health Plan of North Carolina regarding account updates and workarounds. Responsible for inputting configurations directly into the benefit platform to update group benefit information.
BENEFITS ADMINISTRATOR III
Benefitfocus
10.2020 - 09.2021
- I was responsible for taking assistance calls from internal agents. I ensured the other Benefit Administrators followed proper guidelines and procedures during calls. I spoke with escalated members to assess and troubleshoot problems for a timely, and accurate solution to their problems. I also listened to quality control calls to ensure that agents were providing accurate information and following company regulations.
BENEFITS ADMINISTRATOR I
Benefitfocus
08.2018 - 10.2020
- I was responsible for assisting and administering benefits for employees and retirees under the North Carolina State Health Plan. I assisted in the management of benefit accounts by processing PCP updates, providing password resets, etc. When necessary, I made sure appropriate case information was routed to the back office to ensure certain issues were expedited for members.
Education
Bachelor of English - Creative Writing
Anderson University
Anderson, SC12.2016
Skills
- Computer Literate
- Skilled in the use of the Microsoft Suite
- Excellent Customer Service Skills
- Able to work constructively with members from culturally diverse backgrounds
- Adaptable and Reliable
- Workplace safety
- Adaptive learning
- Machine operation
- Precision measurement
- Assembly and production
- Visual inspections
- Critical thinking
- Active listening
- Highly motivated
- Casualty and property loss
Certification
- Licensed Claims Adjuster - 05/19/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Line Assembly Associate
MAU Workforce Solutions
08.2023 - Current
CUSTOMER SUCCESS SUPPORT BENEFITS ACCOUNT MANAGER
Benefitfocus
09.2021 - 02.2023
BENEFITS ADMINISTRATOR III
Benefitfocus
10.2020 - 09.2021
BENEFITS ADMINISTRATOR I
Benefitfocus
08.2018 - 10.2020
Bachelor of English - Creative Writing
Anderson University
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