Trè Thompson
Miami,USA
Summary
Office services professional prepared to bring high standards and results-driven approach to team. Proven history in managing administrative duties, ensuring efficient workflow and organization. Known for strong team collaboration and adaptability in dynamic environments, ensuring reliable and flexible support. Key skills include document management, customer service, and problem-solving.
Overview
6
6
years of professional experience
Work History
Office Service Associate
Forrest Solutions
05.2023 - Current
- Reviewed files and records to obtain information to respond to customer and client requests.
- Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay.
- Enhanced office efficiency by managing and organizing documents, files, and other important records.
- Operated Pittney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Implemented new organizational systems to improve overall office workflow, increasing employee efficiency and satisfaction.
- Used scanner and Kofax PDF to scan important documents into computer system.
- Monitored stock of office supplies to report shortages to management.
- Maintained client relations through prompt response times, courteous interactions over the phone or email, and professional handling of inquiries or concerns.
- Coordinated catering needs for meetings or special events held within the office, ensuring timely delivery and proper setup.
Receptionist/Administrative Assistant
H.I.G. Capital
01.2023 - 03.2023
- Manage high volume switchboard and direct calls to appropriate employees/departments
- Meet and greet visitors, seat them in reception and notify appropriate personnel of visitor's arrival
- Greet everyone who enters / passes through reception area
- Provide answers and guidance to all guests and employees as needed
- Open and close the office on a daily basis (lights, security, doors, etc.)
- Receive deliveries and packages as needed, when mail services is not available
- Provide backup support to Boardroom meetings, as needed
- Maintain visitor log for office & validate parking vouchers, as needed
- Receive via email and handle all facility requests by reporting to the appropriate area/person to resolve
- Special projects and tasks as assigned
Front Desk Receptionist
FirstService Residential
12.2021 - 11.2022
- Operated the common areas of a condominium (i.e, pool, lobby, club room)
- Report visitors that are attending the facility to corresponding residents
- Ensure deliveries are reporting to the correct resident
Guest Service Representative
CMX Cinemas
12.2018 - 12.2020
- Handled sales for the cinemas and food sold in the facility
- Communicate to guests the standards of the facility and how their experience should play out
- Monitor the order and behavior of guests in the facility
- Provide guests with a pleasant approach as they enter the facility
Education
Bachelor's degree - Psychology
Florida International University
Miami, FL08.2022
Skills
- Microsoft Office
- Spanish
- IBM POS
- Photoshop
- Front desk
- Computer skills
- Customer service
- Documentation review
- Guest Services
- Strong organization
- Host/Hostess
- Office supply management
- Guest Relations Experience
- Mail distribution
- Mail processing
- Problem-solving
- Document preparation
Timeline
Office Service Associate
Forrest Solutions
05.2023 - Current
Receptionist/Administrative Assistant
H.I.G. Capital
01.2023 - 03.2023
Front Desk Receptionist
FirstService Residential
12.2021 - 11.2022
Guest Service Representative
CMX Cinemas
12.2018 - 12.2020
Bachelor's degree - Psychology
Florida International University
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