Tonya Anderson
Austin,Texas
Summary
Resourceful Professional offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
28
28
years of professional experience
Work History
Specialist II Claims Representative
Assurant
01.2023 - Current
- Receiving and reviewing insurance claims submitted by policyholders while gathering all necessary information: policy details, incident reports and supporting documents.
- Assessing the validity and coverage of all claims by initiating conduct investigations, if applicable, and making unmistakable determinations on whether claims should be approved or denied.
- Followed all company policies and procedures to deliver quality work.
- Being the primary point of contact for policyholders throughout the claims process; communicating with claimants to gather additional information; clarifying policy terms and providing updates on the status of their claims
- Devised and implemented strategies to optimize digital marketing campaigns.
- Liaison between stakeholders - such as insurance adjusters, medical professionals, and legal representatives, to gather relevant information and coordinate the resolution of all claims.
- Evaluating the appropriate compensation or settlement amount based on policy terms, coverage limits, and the extent of damages or losses.
- Negotiating with claimants, ensuring fair and accurate settlements that align with the terms of the insurance policy - which may roll over into handling disputes, coordinating inspections and overseeing payment(s) of approved claims.
- Created and managed project plans, timelines and budgets.
Front Desk Receptionist / Executive Assistant
Statewide Remodeling
01.2014 - 01.2023
- First point of contact for visitors and guests; greeted and welcomed individuals upon their arrival and entrance; created a positive, warm and inviting impression of the company; implemented visitor badges, sign-in sheet, etc.
- Answered all incoming calls on a multi-line phone system (for both local and corporate offices); routed them to the appropriate department or individuals within the organization.
- Maintained and managed appointment schedules - whether for clients or internal staff, while upholding strict timetables by way of maintaining accurate, balanced calendars.
- Booked travel and hotel arrangements which required check-in and check-out processes; verified ID's and reservations via collection of pertinent/confidential information and the exchange of necessary forms and paperwork.
- Received, sorted and distributed incoming mail, packages and deliveries; ensured that all items reached the appropriate departments and/or individuals accurately and in a timely manner.
- Assisted with various administrative tasks such as document preparation/word processing, data entry and filing.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Received and distributed incoming faxes, emails and other correspondence to the appropriate recipients.
- Drafted and submitted email correspondences, letters and memos on behalf of the organization.
- Always prepared to take on the unexpected such as rearranging transportation as a result of cancellations or delays; rebooking hotel arrangements and unexpected requests from hierarchy.
- Front Desk Receptionist: Contributed to customer retention, positive word-of-mouth referrals and improved brand reputation; streamlined communication which prevented miscommunication, delays and errors which resulted in improved productivity and increased customer satisfaction; streamlined workflow which freed up time for colleagues so they could focus on their core responsibilities; prioritizing, multitasking and solving problems efficiently contributed to overall operational effectiveness and ensured that issues were resolved promptly; served as brand ambassador by embodying the organization's values, professionalism and culture; positively influenced stakeholders' perception of the company by reinforcing the brand image and values
- Promoted to Executive Assistant after 6 months: Contributed to the company by providing (1) invaluable support to executives, (2) managing communication, (5) gathering information, (4) managing projects, (5) maintaining confidentiality, (6) building relationships, (7) offering administrative assistance, (8) providing decision support, (9) optimizing time management and (10) demonstrating adaptability and problem-solving abilities
- Enhanced executives' effectiveness, streamlined operations and contributed to the achievement of business goals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Worked with senior management to initiate new projects and assist in various processes.
Senior Executive Administrative Associate
Roche-Genentech Pharmaceuticals
01.2008 - 01.2014
- See "Statewide Remodeling".
Defense Litigation Secretary
Daniel K. Newman Law Offices
01.1997 - 01.2008
- Played a crucial role in the overall success of the law firm.
- Managed Pleadings, Answers, Motions, Interrogatories, Answers to Interrogatories and their filing deadlines.
- Conducted research via Lexus Nexus when necessary.
- Ensured efficient case management; collaborated with other legal professionals.
- Enhanced the efficiency and effectiveness of all legal operations which enabled attorneys to focus on their legal expertise and core responsibilities in regard to respective cases; assisted with preparation of trial materials and docs.
- Ensured high-quality legal services to clients.
- All duties and responsibilities were carried out utilizing proper protocols and statues based on New Jersey Law.
- Created and printed legal documents for attorneys to review; filed documents with courts on behalf of attorney.
- Planned and organized internal and external events, meetings and conferences.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Completed data entry of legal documents into electronic filing systems.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
Education
Associate of Business Administration - Business Applications And Operating Systems
Worldwide Business School
Clifton, NJ12.1997
Cosmetology And Success Image Consulting - Cosmetology
Vogue School of Cosmetology
Austin, TX12.1994
Associate of Science - Biology
Huston-Tillotson University
Austin, TX05.1989
Skills
- Quality Assurance
- Customer Relations and Relationship Building
- Emergency Response and Empathy
- Active Listening
- Supply Management
- Proficient in Microsoft Office Suite
- Adaptability and Flexibility
- Goal Setting
- Problem-Solving
- Effective and Interpersonal Communication and Skills
- Reliability
- Self Motivation
- Attention to Detail
- Adaptability
- Professional Demeanor
- Analytical Thinking
- Decision-Making
- Time Management
- Team Collaboration
- Excellent Communication
- Task Prioritization
- Organizational Skills
- Relationship Building
- Multitasking
- Customer Relations
- Root Cause Analysis
Languages
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionPersonal development programsTeam Building / Company Retreats401k matchTimeline
Specialist II Claims Representative
Assurant
01.2023 - Current
Front Desk Receptionist / Executive Assistant
Statewide Remodeling
01.2014 - 01.2023
Senior Executive Administrative Associate
Roche-Genentech Pharmaceuticals
01.2008 - 01.2014
Defense Litigation Secretary
Daniel K. Newman Law Offices
01.1997 - 01.2008
Associate of Business Administration - Business Applications And Operating Systems
Worldwide Business School
Cosmetology And Success Image Consulting - Cosmetology
Vogue School of Cosmetology
Associate of Science - Biology
Huston-Tillotson University
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