Tracy Frazier

• Responsible for processing, entering, triaging and routing all precertification requests.
• Collaborates with internal departments to provide account status updates, coordinate the resolution of issues, and appeal denied authorizations.
• Coordinate with hospital personnel to facilitate bed and service assignment.
• Verify patients eligibility and benefits coverage.
• Responsible for the identification and data entry of requests into the UM system (Trucare, TMR).

• Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of service.
• Maintain a network database of all filed documentation that ensures fast retrieval of documents.
• Interacting with customers to help document completion, address queries, and aid throughout the document submission process
• Utilizes multiple manufacturing business systems, spreadsheets, graphs, word processors and product information management systems in order to facilitate the release, change, data storage & retrieval processes including the maintenance of a Document, Form & Regulations Reference
• Collaborate with team members and other departments to develop/upkeep efficiencies/synergies within the department.

Mortgage Loan Processor

• Accurately and efficiently collect, verify, and analyze borrower documentation.
• Prepare and submit loan packages for underwriting review, ensuring completeness and accuracy.
• Maintain detailed loan files and documentation according to company standards.
• Communicate effectively with borrowers, loan officers, underwriters, and other stakeholders throughout the process.
• Ensure all documentation meets lender guidelines and underwriting requirements.

• Reviews past due customer receivables for payment terms and contacts customers to coordinate past due payments providing statement of account documentation as necessary.
• Handle customer concerns and act as a point of escalation for the service team.
• Assist the sales team in achieving sales targets by providing administrative support and coordinating sales activities.
• Coordinate with warehouse and logistics teams to ensure timely delivery of products to customers.
• Collaborate with other departments, such as logistics and inventory, to ensure on-time and efficient order fulfillment
• Assist with training and development of new hires.

• Provide administrative support related to purchase order processing, receiving documentation, invoice matching, and uploads to software platform.
• Process and track commissary orders from prisons and individual inmates, ensuring timely and accurate fulfillment
• Maintain department records in databases, spreadsheets, logs, and physical files to ensures accuracy, accessibility, and security/confidentiality of department records.
• Coordinates accounts payable/receivable processes for the commissary department.
• Effectively communicate with internal teams and external stakeholders to relay information, resolve issues, and address inquiries related to commissary operations
• Assist with training and onboarding new team members to ensure they understand and follow standard administrative procedures.