A dynamic leader with a proven track record at Camp Kooch-i-ching and the Camping and Education Foundation, I excel in strategic planning and people management. My innovative solutions and ability to foster team growth have significantly enhanced productivity and staff development. With a knack for crisis management and issues resolution, I've successfully driven projects and improved client satisfaction, embodying creativity and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of the Urban Wilderness Program
Camping and Education Foundation
12.2022 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Unit Head
Camp Kooch-i-ching
05.2021 - Current
Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Evaluated staff performance regularly, identifying areas of improvement and offering constructive feedback for growth.
Established strong relationships with campers and staff to ensure alignment of unit goals with organizational priorities.
Streamlined unit operations by implementing efficient processes and procedures.
Resolved conflicts swiftly through mediation, maintaining a harmonious work environment conducive to collaboration and productivity.
Wilderness Trip Head
Camp Kooch-i-ching
05.2019 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Urban Wilderness Coordinator
Camping and Education Foundation
09.2018 - 12.2022
Camp Instructor and Wilderness Trip Assistant
Camp Kooch-i-ching
05.2016 - 08.2019
Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
Negotiated solutions between conflicting parties within the camp community to maintain harmony amongst participants.
Supervised, guided and assisted students during classes, canoe trips, games and other activities to provide developmental stimulation.
Led groups of children safely through variety of camp activities.
Cafe/Front Desk/Zamboni Driver
Indian Hill Winter Club
09.2014 - 03.2017
Reduced downtime between ice events by efficiently resurfacing and edging the ice in a timely manner.
Enforced facility rules and regulations while interacting with patrons, promoting a safe environment at all times.
Provided exceptional customer service by addressing concerns promptly and professionally, ensuring guest satisfaction during events.
Coordinated with other team members for efficient set-up, teardown of the Cafe
Education
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Cincinnati, OH
04-2021
High School Diploma -
Loveland Highschool
Loveland, OH
06-2016
Skills
Strategic Planning
People Management
Team Management
Creativity and Innovation
Staff Development
Issues Resolution
Hiring and Retention
Crisis Management
Accomplishments
Achieved major growth with the Urban Wilderness Program by completing all tasks with accuracy and efficiency.
Successfully planned and completed a 60 day Arctic Canoe Expedition with a team of 6.
Program Leader In Gandhi Fellowship Marketing Team at Kaivalya Education Foundation/Piramal FoundationProgram Leader In Gandhi Fellowship Marketing Team at Kaivalya Education Foundation/Piramal Foundation