Trace Gulick
Lewistown,PA
Summary
Ambitious Assistant Restaurant Manager with a advanced knowledge of training and communication methods. Experienced in handling and supervising daily restaurant operations and customer service. Willing to learn whatever is needed by the company to better improve day-to-day store operations. Incredibly driven with a proven track record of always looking to help everyone around me improve. Perfectly okay with current position, just truly feel its time for me to do more for the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Rutter's
06.2023 - Current
- Supervise 1st and 2nd shift restaurant operations to ensure customers are being prioritized and served in a timely manner.
- Supervise 1st and 2nd shift restaurant operations to make sure tasks and chores are being completed in the most efficient and timely manner.
- Supervise the restaurant/store/gaming area to help ensure company/state/federal regulations and standards are upheld.
- Serve as a liaison between team members and the Store/Restaurant Managers to ensure efficient communications between both parties.
- Help customers resolve complaints as needed, helping to satisfy overall satisfaction ratings for our store.
- Aid the Restaurant Manager in managing inventory levels and reducing waste, as well as placing orders to distributors.
- Aid the Restaurant Manager in making the schedule to help the restaurant run as efficiently as possible.
- Provide coverage for all 3 shifts whenever needed.
- Work to improve team member morale whenever possible to help contribute a great work environment.
- Help train new team members, as well as taking charge of training in the restaurant frequently, often providing recommendation to the Restaurant Manager on how to improve our training routine.
Team Member
Rutter's
11.2020 - 06.2023
- Provided customers with timely and efficient service.
- Helped resolve customer complaints to the best of my ability.
- Cross-trained both restaurant and retail to be able to better help the store when needed.
- Helped train newer team members as much as possible to improve efficiency of the restaurant.
Delivery Driver, Line Cook, Dishwasher, Waiter
Red Zone Sports Bar & Grill
08.2019 - 08.2020
- Cleared tables and washed dishes as needed
- Delivered food during COVID whenever in-person dining was shutdown.
- Waited on tables, providing excellent customer service to the best of my ability
- Worked all different places in the kitchen including grill, flattop, fryers, salads, and sandwiches.
- Helped as much as possible with prep work when I could arrive early from school.
Education
Bachelor of Arts - Strategic Communications
Pennsylvania State University
University Park, PA12-2026
Skills
- Current Strategic Communications Major with advanced knowledge of effective ways to relay messages from one party to another
- Incredible Multi-tasker, balancing working full time and finishing my degree
- Advanced level of knowledge on training and helping new hires grow as successful employees with the company
- A adamant urge to constantly see improvement in not only myself with the company, but for my employees and the company itself
- Cross-trained Restaurant and Retail
- Incredibly willing to learn
- Multiple years of restaurant and manager experience
- Head-on problem solver who looks to solve issues as soon as possible
Certification
- VGT Certified
- RAMP Certified
- CAT Scales Certified
- ServSafe Certified
Timeline
Assistant Restaurant Manager
Rutter's
06.2023 - Current
Team Member
Rutter's
11.2020 - 06.2023
Delivery Driver, Line Cook, Dishwasher, Waiter
Red Zone Sports Bar & Grill
08.2019 - 08.2020
Bachelor of Arts - Strategic Communications
Pennsylvania State University