Trace Heller
40612 N Central Avenue, Phoenix,AZ
Summary
Dynamic and results-driven professional with a proven track record at Jersey Mike's Subs, excelling in customer service while meeting and increasing daily revenue. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging skills in time management and problem-solving. Trained new team members, significantly improving efficiency and maintaining high safety standards. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Jersey Mikes Submarines And Salads
11.2022 - 03.2024
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Enforced company policies and regulations with employees.
Dishwasher
El Encanto Dos
05.2023 - 08.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Crew Member
Jersey Mike's Subs
10.2021 - 06.2022
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Associate of Science - Business
Yavapai College
Prescott, AZ07.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Taking Orders
- Flexible Schedule
- Safety awareness
Certification
Food Handlers License
Played organized baseball
Played youth club baseball for five years, including tournaments in Houston, San Diego, and Cooperstown.
Timeline
Dishwasher
El Encanto Dos
05.2023 - 08.2023
Crew Member
Jersey Mikes Submarines And Salads
11.2022 - 03.2024
Crew Member
Jersey Mike's Subs
10.2021 - 06.2022
Associate of Science - Business
Yavapai College
Food Handlers License
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