Summary
Overview
Work History
Education
Skills
Timeline
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Trace Hussey

Spokane Valley

Summary

Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Uber Eats Driver

Uber
11.2023 - Current
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Customer Service Specialist/Loss Prevention

Rosaures
12.2015 - 08.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Stocker Associate

Walmart
09.2014 - 03.2015
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Education

Diploma -

University High School Academy
Spokane Valley, WA
2014

Skills

  • Complaint Resolution
  • Problem-Solving Abilities
  • Customer Service
  • Active Listening
  • Loss Prevention
  • Supply Restocking
  • Customer Relationships
  • Money Handling
  • Critical Thinking
  • Policy Enforcement

Timeline

Uber Eats Driver

Uber
11.2023 - Current

Customer Service Specialist/Loss Prevention

Rosaures
12.2015 - 08.2022

Stocker Associate

Walmart
09.2014 - 03.2015

Diploma -

University High School Academy

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Trace Hussey