TRACE JACKSON
Fort Worth,TX
Summary
Dynamic and dependable professional with a robust background in sales, customer service, team management, and property maintenance. Recognized for strong leadership capabilities, exceptional communication skills, and a positive, adaptable attitude that fosters collaboration and growth. Proven track record in managing operations, training team members, and consistently delivering high-quality service in fast-paced, customer-centric environments. Committed to driving results and enhancing customer satisfaction through effective team engagement and operational excellence.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
Parking Concepts
05.2025 - Current
- Supervised team of 20 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
Valet Attendant & Team Leader
Ace Parking
11.2024 - 05.2025
- Provide exceptional customer service while efficiently parking and retrieving vehicles in high traffic areas.
- Lead and support valet team members to ensure smooth and safe operations during shifts.
- Maintain a professional and welcoming environment for guests and clients.
- Monitor traffic flow and direct vehicles to ensure safety and efficiency on the property.
- Train new team members on valet procedures and customer service standards.
- Communicate with management to address operational needs and resolve any service issues promptly.
Sales Manager
Longhorn Mini Donuts
09.2022 - 11.2024
- Managed essential aspects of the day-to-day operations of the business, including machine operation, equipment maintenance, and complete execution of customer orders.
- Trained new employees on the day-to-day operations and managing the equipment.
- Communicated with event coordinators and ensuring rules and regulations are followed for each specific and unique event.
Warehouse Forklift Operator
McElroy Metal
02.2023 - 03.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Valet Attendant & Team Manager
Parking Systems of America
07.2021 - 02.2023
- Delivered outstanding customer service by greeting guests and assisting with valet needs in a courteous and professional manner.
- Safely driving, parking, and retrieving vehicles for customers in a timely and efficient manner.
- Managed valet team operations during shifts, ensuring smooth workflow and adherence to safety protocols.
- Assisted with onboarding and training of new attendants on procedures, expectations, and customer service standards.
Property Maintenance Assistant
Steve King Real Estate
06.2019 - 06.2021
- Managed tools and equipment efficiently, ensuring proper use and organization for each job.
- Performed a wide range of property maintenance tasks, including repairs, painting, roofing, and general upkeep.
- Performed labor-intensive responsibilities, which included cleaning, landscaping, and loading/unloading equipment.
- Collaborated with team members and supervisors to complete maintenance projects across multiple residential properties.
Education
High School Diploma -
Melrose High School
Melrose, NM05-2021
Skills
- Team Leadership
- Excellent Communication
- Adaptable
- Customer Service
- Problem Solving
- Quick Capable Learner
- Sales & Upselling
- Time Management
- Equipment Operation
- Transportation coordination
- Tracking of man hours
- Attendance documentation
Timeline
Dispatch Supervisor
Parking Concepts
05.2025 - Current
Valet Attendant & Team Leader
Ace Parking
11.2024 - 05.2025
Warehouse Forklift Operator
McElroy Metal
02.2023 - 03.2024
Sales Manager
Longhorn Mini Donuts
09.2022 - 11.2024
Valet Attendant & Team Manager
Parking Systems of America
07.2021 - 02.2023
Property Maintenance Assistant
Steve King Real Estate
06.2019 - 06.2021
High School Diploma -
Melrose High School
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