Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trace Price

Middletown,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Front Desk Agent

Raymond Management
08.2021 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and enthusiastically greeted callers.

Server

International House Of Pancakes
03.2012 - 08.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager

Tri Arch
04.2006 - 03.2012
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Front Desk Agent/Housekeeping Supervisor

Interstate Hotels Group
07.2002 - 04.2006
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Shipping and Receiving Clerk

Zaytran Automation
01.1998 - 07.2002
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.

Electrical Assembler

Lorain Products
10.1994 - 01.1998
  • Increased production efficiency by identifying and addressing bottlenecks in the assembly process.
  • Reduced equipment downtime by performing regular maintenance checks and executing timely repairs.
  • Enhanced product quality through strict adherence to standard operating procedures during assembly tasks.
  • Collaborated with engineering teams to improve design for manufacturability, reducing assembly time and costs.
  • Maintained a safe work environment by following safety guidelines and consistently wearing appropriate personal protective equipment.
  • Contributed to successful project completion by meeting deadlines and maintaining high levels of accuracy in electrical component assembly.
  • Assisted in training new team members on proper assembly techniques, enhancing overall team performance.

Education

No Degree - Business Administration And Management

Ohio Business College
Elyria, OH

Skills

  • Front Office Support
  • Guest Relations
  • Hospitality Service Expertise
  • Transaction Processing
  • Listening Skills
  • Conflict Management
  • Customer Service
  • Multitasking
  • Reservation Systems
  • Excellent Communication
  • Professionalism
  • Interpersonal Skills
  • Customer Service Management
  • Staff Scheduling
  • Team Supervision
  • Staff Training
  • Detail Oriented

Accomplishments

I have upheld high standards by taking care of customers with great communication skill, listening skills, and professionalism. I have several pieces of documentation from past guests that have greatly appreciated my expertise and compassion for their needs. I can provide proof of these if necessary.

Timeline

Front Desk Agent

Raymond Management
08.2021 - Current

Server

International House Of Pancakes
03.2012 - 08.2021

Assistant Manager

Tri Arch
04.2006 - 03.2012

Front Desk Agent/Housekeeping Supervisor

Interstate Hotels Group
07.2002 - 04.2006

Shipping and Receiving Clerk

Zaytran Automation
01.1998 - 07.2002

Electrical Assembler

Lorain Products
10.1994 - 01.1998

No Degree - Business Administration And Management

Ohio Business College

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