TRACE SCOTT
Waddell,USA
Summary
Business leader with over 10 years of experience, possessing a robust foundation in customer service and comprehensive knowledge of business processes, complemented by effective project and operations management expertise.
Overview
10
10
years of professional experience
Work History
Project Coordinator II
ACTALENT ENGINEERING SERVICES
Phoenix, AZ
02.2023 - 02.2025
- Maintains project budgets and ensures cost spending remains within budget.
- Responsible for weekly reporting, monthly projections, and scheduling updates.
- Communicates regularly with project representatives on a weekly basis.
- Reviewing timecards for accuracy, checking if tasks are properly allocated, and addressing any discrepancies with team members.
- Executing a variety of project management administrative tasks, such as financial reports and statements.
- Communicating with stakeholders, team members, and other departments to ensure everyone is on the same page.
- Resolve open issues with the customer including monitoring customer feedback and working to resolve customer complaints in a timely manner.
Pricing Analyst III
SWIFT TRANSPORTATION HEADQUARTERS
Phoenix, AZ
11.2021 - 02.2023
- Analyze inbound/outbound market Rates Per Mile (RPM), balance, deadhead, customer mix, seasonality, and lane flow to increase rates, optimize KNX networks, and maximize profitability.
- Evaluate customer accessorial and contract terms to strengthen profitability.
- Prepare comprehensive value-added rate proposals for customer freight, contract characteristics, and KNX network needs.
- Interact effectively with all company levels, including sales, operations, contracts, billing, and senior leadership.
- Complete spot pricing requests.
Customer Service Agent II
JOHNSON CONTROLS
Albuquerque, NM
11.2016 - 06.2020
- Planned, scheduled, supervised, and controlled commercial service HVAC jobs for 15+ technicians for the Albuquerque and El Paso branches.
- Managed the day-to-day service business processes and team management to meet customer satisfaction and financial objectives.
- Reconciles and invoices all service requests; creates quotes and prepares yearly, monthly, and weekly execution plans for PSA (purchased service) agreements.
- Prepared quarterly and monthly budgets, General Ledger, Job Profitability, and Open Job Detail reports.
- Assists with the creation of L&M quotations, as needed.
- Customer retention. Proactively contacting customers ensures satisfaction. Updates customer account information; meets with new and existing customers. Evaluates suppliers to maintain cost controls and improve operations.
Marketing Coordinator
BIO PAPPEL
Albuquerque, NM
09.2014 - 06.2015
- Implements marketing/advertising campaigns by assembling and analyzing sales forecasts, preparing strategies, plans, and objectives, and planning and organizing promotional presentations.
- Held monthly meetings with recycling centers and the Paper Mill to ascertain marketing goals.
- Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising.
- Prepares monthly marketing reports by collecting, analyzing, and summarizing sales data: Monthly Fiber and Procurement reports.
- Develop and coordinate fiber transportation requirements with logistics and schedule all vendor routes for the Albuquerque recycling center.
- Customer retention for recycling centers. Maintain personal contact with periodic vendor visits and ensure quality, cost-effective fiber meets production and inventory needs.
Education
PROJECT MANAGEMENT CERTIFICATE -
Coursera
Phoenix, AZ11-2025
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Grand Canyon University
Phoenix, AZ05.2011
Skills
- Time management
- Customer retention
- Project management
- Revenue management
- Financial reporting
- Contract negotiation
- Pricing strategy
- Microsoft Excel proficiency
- Scheduling coordination
Technical Skills
- Microsoft office: Word, Excel, MS Project, Access, Outlook, OneNote, and PowerPoint
- Tableau
- P6
- Smartsheet
- Adobe Acrobat
- Salesforce
- Oracle financials
Timeline
Project Coordinator II
ACTALENT ENGINEERING SERVICES
02.2023 - 02.2025
Pricing Analyst III
SWIFT TRANSPORTATION HEADQUARTERS
11.2021 - 02.2023
Customer Service Agent II
JOHNSON CONTROLS
11.2016 - 06.2020
Marketing Coordinator
BIO PAPPEL
09.2014 - 06.2015
PROJECT MANAGEMENT CERTIFICATE -
Coursera
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Grand Canyon University
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