Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Trace McGough

307 Ashwood Drive Winfield ,AL

Summary

Proven Server with a strong work ethic and exceptional customer service skills, honed across roles at establishments like Cajun Connection. Excelled in multitasking and fostering team collaboration, significantly enhancing guest experiences. ServSafe Certified, adept at ensuring dining satisfaction and safety. Achieved notable sales increases through effective upselling and personalized service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Cajun Connection
08.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle customized items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Front of House Server

Pizza Bar
07.2020 - 12.2022
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
  • Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
  • Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
  • Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
  • Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
  • Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Pirates Den
03.2016 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, cups, and togo items.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

Aromas Cafe
02.2014 - 07.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Education

High School Diploma -

Winfield City High School
Winfield, AL
05.2018

Skills

  • ServSafe Certified
  • Exceptional Customer Service
  • Strong Work Ethic
  • Team Leader
  • Extremely Clean, Organized & Punctual

Certification

ServSafe Certified

Timeline

Front of House Server

Pizza Bar
07.2020 - 12.2022

Server

Cajun Connection
08.2018 - Current

Server

Pirates Den
03.2016 - 08.2018

Server

Aromas Cafe
02.2014 - 07.2015

High School Diploma -

Winfield City High School

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Trace McGough