Tracee A. Brockhouse
Oakdale
Summary
With a strong military background and experience as a spouse, I bring valuable expertise to the table. Throughout my career, I have developed quick thinking and adaptability, remaining flexible and open-minded. My unique perspective enables me to approach challenges from unconventional angles, fostering innovative solutions. Prioritizing the needs of guests and customers, regardless of the industry, while consistently adhering to policies and maintaining a professional demeanor is my top priority. Additionally, I am authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Customer Solutions Associate
Chelsea Groton Bank
01.2023 - Current
- Executed diverse financial transactions, including deposits, withdrawals, and loan payments accurately.
- Execute tasks using Outlook, Insight, and DynaCash programs every day.
- Developed enduring relationships with guests and prioritized customer needs.
- Enhanced awareness of the bank's services.
- Maintained adherence to established procedures for regulatory standards.
- Contributed to local volunteer efforts, including food drives and fundraiser events.
- Enhanced customer interactions through proactive engagement.
Kitchen Assistant
Norwich Public Schools
10.2021 - 01.2023
- Served in a backup management role.
- Facilitated meal service for 300 students on a daily basis.
- Aided in daily and weekly receipt, stocking, and rotation of products.
- Adhered to ServSafe standards and district regulations consistently.
- Executed culinary tasks as the head cook in the kitchen.
Secretary/Manager
Groton Bowling Center
10.2018 - 10.2020
- Maintained cleanliness and compliance with health regulations while supervising kitchen operations.
- Elevated snack bar sales by 50% within one year under new management.
- Resolved customer inquiries professionally while acting as Manager on Duty.
- Balanced daily receipts and accurately counted cash.
- Engaged guests with lively greetings, identified needs and allocated lanes.
- Advanced to higher role in just five weeks following hire.
- Handled communication to ensure smooth lane operations.
- Supported Center Manager in reconciling daily paperwork, deposits, and scanning to Home Office.
- Assisted in various tasks as needed.
Customer Experience Agent
Navy Exchange
09.2016 - 04.2018
- Providing Premiere Customer service to all patrons
- Handled monetary exchanges through multiple payment methods including cash, checks, and credit.
- Secured repeated 5-star ratings from satisfied customers.
- Maintained efficient arrangement of spirits to enhance store presentation.
- Collaborated directly with vendors for product procurement.
- Monitored inventory status for timely restocking.
- Redesigned cooler and beer aisles to align with customer preferences, driving significant departmental growth.
Guest Services Representative
Beau Rivage Resort & Casino
10.2015 - 05.2016
- Delivered exceptional customer service consistently.
- Handled diverse customer inquiries efficiently while ensuring quality service under fast-paced conditions.
- Facilitated guest requirements such as wake-up calls, check-out processes, early arrivals, and late departures with efficiency.
- Executed daily data entry tasks for requested housekeeping, front desk, and bell services.
- Handled diverse duties requested by leadership team.
Education
High School Diploma - Business
York Community High School
Elmhurst, IL06.1989
Skills
- Time Management
- Cash Handling
- Multi-line Phone
- Computer Operation
- Typing
- Retail Sales
- Front Office
- 10 Key Data Entry
- HIPAA/COCC/Bank Regulations
- Microsoft Word
- Call Center
- Reception
- Kitchen Experience
- POS
- Scheduling
- Clerical Experience
- Receptionist (medical also)
- Customer Service
- Merchandising
- Data Entry
Timeline
Customer Solutions Associate
Chelsea Groton Bank
01.2023 - Current
Kitchen Assistant
Norwich Public Schools
10.2021 - 01.2023
Secretary/Manager
Groton Bowling Center
10.2018 - 10.2020
Customer Experience Agent
Navy Exchange
09.2016 - 04.2018
Guest Services Representative
Beau Rivage Resort & Casino
10.2015 - 05.2016
High School Diploma - Business
York Community High School
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