Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracee Allen

Vancouver,United States

Summary

Outgoing individual,offering extensive knowledge in many backgrounds, superior customer service skills,organized and detail oriented,able to learn new skills quickly and efficiently. Experienced in supervising and leading by example wile working together to meet common goals.

Overview

18
18
years of professional experience

Work History

Supervisor - Catering

Kiros catering
Irvine, CA
04.2018 - 07.2019
  • Gathered customer requirements and worked with catering team in implementing specifications. Delivery and setup at locations, working to meet the clients needs and creating beautiful and inviting table presentations. Returning to home base to prepare for the next days success.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Products and Service Manager

Organic Living Solutions
San Clemente, CA
10.2015 - 04.2018
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Proposed or approved modifications to project plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Closing Barista

Specialties Cafe & Bakery
Irvine, CA
01.2015 - 10.2015
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized POS system to receive and process customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Wrapped, labeled and dated food items for sale.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Checked brewing equipment for proper functionality.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.

Supervisor of Operations

John Paul Pet Salon
Laguna Niguel, CA
06.2012 - 01.2015
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Maintained clean and orderly play yards, kennels and cages.
  • Walked and exercised dogs during owner absences.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Bathed and groomed pets using gentle techniques.
  • Delivered excellent service to pet owners to drive repeat business.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Assessed animals for injury and illness.
  • Scheduled grooming appointments.
  • Training new employees and overseeing them in their daily work activities.
  • Making sure employees are following all safety protocols to keep the pets and themselves safe.
  • Scheduling breaks for employees to insure a relaxed involvement for the pets and humans'

Server

Golden Corral Buffet and Grill
Brandon, FL
06.2009 - 04.2012
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.

Shift Supervisor

Starbucks
Brandon, FL
05.2005 - 05.2009
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Monitored security and enforced loss prevention strategies during shift.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assisted general manager with operations game plan and company initiatives implementation.

Bartender

Buffalo Wild Wings
Brandon, FL
05.2004 - 05.2005
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Server and Bartender

La Septima Spanish restaurant
Brandon, FL
11.2001 - 05.2004
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL
01.1989

Certified Cat Trainer and Pet Massage therapist - Cat Training And Pet Massage

Animal Behavior College
Online

Skills

  • Catering Consultation
  • Customer Service
  • Orientation and Onboarding
  • Critical Thinking
  • Food Safety
  • Staff Leadership
  • Employee Training
  • Shift Management
  • Interpersonal Communication
  • Effective Multitasking
  • Time Management
  • Team Collaboration
  • Brand Promotion
  • Product Sales
  • Decision Making
  • Process Improvement
  • Hair Coloring for pets
  • Hair Cutting for pets
  • Computer Skills
  • People Skills and animal skills
  • Supervision & Leadership
  • Inventory Management
  • Pedicures for pets

Timeline

Supervisor - Catering

Kiros catering
04.2018 - 07.2019

Products and Service Manager

Organic Living Solutions
10.2015 - 04.2018

Closing Barista

Specialties Cafe & Bakery
01.2015 - 10.2015

Supervisor of Operations

John Paul Pet Salon
06.2012 - 01.2015

Server

Golden Corral Buffet and Grill
06.2009 - 04.2012

Shift Supervisor

Starbucks
05.2005 - 05.2009

Bartender

Buffalo Wild Wings
05.2004 - 05.2005

Server and Bartender

La Septima Spanish restaurant
11.2001 - 05.2004

High School Diploma -

Tampa Bay Tech High School

Certified Cat Trainer and Pet Massage therapist - Cat Training And Pet Massage

Animal Behavior College

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Tracee Allen