Tracee Bates
Tulsa,OK
Summary
Seasoned Telesales Representative with a proven track record of top sales, earning multiple Pinnacle Awards and a Diamond Recognition Award. Exceptional at identifying customer needs, presenting solutions, and consistently exceeding sales goals. Recognized for outstanding customer service while maintaining high call volumes. Experienced in team leadership, training, and driving overall sales performance.
Overview
5
5
years of professional experience
Work History
Telesales Wireless Consultant
US Cellular Corporation
Tulsa, OK
10.2019 - 10.2024
- Assisted customers over the phone with product selection and purchase decisions by providing information on features, benefits, and wireless service plans.
- Contributed to winning the Pinnacle Club Awards for top sales over three consecutive years.
- Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
- Participated in weekly team meetings to discuss strategies for meeting sales goals and improving customer service levels.
- Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
- Stayed current on industry trends, competitive offerings, promotions and pricing structures.
- Analyzed customer data to identify potential sales opportunities.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Maintained strong relationships with existing clients through regular follow-up calls and emails.
- Conducted cold calls to support sales team's lead acquisition.
- Leveraged CIM and TOPS and Sales Now systems to monitor client interactions.
- Identified client interests for potential cross-sale opportunities through evaluations.
- Mentored new hires on inside sales protocols, leading to top-performing associates.
- Finalized service terms through effective negotiations.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Implemented successful strategies to significantly outperform monthly targets.
- Cultivated enduring client relationships to secure continuous business.
- Received multiple accolades, including Diamond Awards and Pinnacle Club Awards.
Education
Associate of Arts - Allied Health Science
Community College of The Air Force
Montgomery, AL05-2001
Associate of Arts - Liberal Arts
Tulsa Community College
Tulsa Ok05-1999
Skills
- Proficient in Customer Relations
- Strategic Issue Resolution
- Critical Analysis
- Precision in Tasks
- Professional Mentoring
- Contract Management
- Insightful Product Recommendations
- Excellent Written and Verbal Communication
- Networking and Relationship Development
- Exceeding Sales Expectations
- Collaborative Engagement
- Sales Performance Tracking
- Effective Time Management
- Versatile Skillset
- Proven Sales Performance
- Engaged Listening
- Team Collaboration
- Sales Management Skills
- Strong Organizational Skills
- Customer-Focused Mindset
- Experienced with Word, Excel, and PowerPoint, Sales Now, CIM and TOPS
Accomplishments
- Pinnacle Club Award for far exceeding sales goals in 2021, 2022 and 2023.
- Quarter 3 Diamond recognition Award
- Mentored new hires, resulting in sales associates achieving top sales in revenue
Far exceeded expectations on the annual review
Timeline
Telesales Wireless Consultant
US Cellular Corporation
10.2019 - 10.2024
Associate of Arts - Allied Health Science
Community College of The Air Force
Associate of Arts - Liberal Arts
Tulsa Community College
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