Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACEE BLACK

Wappingers Falls

Summary

Energetic and process-oriented leader with +20 years in implementing operational functions, driving organization-wide initiatives, and using data to drive team performance

Operations professional with proven ability to drive efficiency and optimize processes. Skilled in strategic planning, resource management, and continuous improvement. Strong focus on team collaboration and achieving results. Adaptable, reliable, and capable of leading initiatives to meet changing business needs.

Overview

29
29
years of professional experience

Work History

Operations Director

Land to Learn
02.2023 - Current
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
  • Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.

Director of Operations

Equality Charter School
01.2011 - 06.2022
  • Oversaw the operations across 2 school campuses (+600 students and +100 staff)
  • Supervised the Operations Department comprised of Facilities Managers, Custodians, Office Managers, Administrative Assistants, Nurse, Aides, and a School Secretary
  • Responded to COVID-19 challenges by swiftly equipping staff and students with at-home technology supports, then followed up with an effective plan to re-open
  • Infused technology into classroom instruction by successfully piloting a plan to provide every student with Chromebook laptops
  • Led teams to identify key performance indicators (KPIs), SMART goals, and data dashboards
  • Resolved challenges by reducing administrative errors, workflow redundancies, and restructured job descriptions
  • Trusted advisor to Executive Leadership, onboarding and training all Executive Assistants
  • Transitioned all administrative operations from paper to virtual documents
  • Improved inventory management by tracking usage, negotiating pricing, and reducing waste
  • Created Standard Operating Procedures (SOPs) and employee handbooks
  • Coordinated immunization, transportation, and lunch (free and reduced-price) services
  • Oversaw all parent communications to ensure School Leadership and parents built a relationship as partners in success (i.e., phone, email, and print messaging)
  • Supervised the enrollment, transfer, discharge, and readmission processes
  • Partnered with Instructional Leadership to coordinate school events logistics
  • Planned the set-up of school meals in accordance to Department of Education regulations
  • Coordinated annual student enrollment for the Middle and High School sites
  • Consistently met federal and state enrollment requirement areas (i.e., student enrollment, special education, school-lunch program, and health)
  • Managed the annual school lottery then transitioned it to an electronic process
  • Led, supervised and provided strategic direction for workforce 10 employees.

Operations Manager

Equality Charter School
01.2010 - 01.2011
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and building at all times.
  • Assisted in recruiting, hiring and training of team members.

Executive Assistant to Chief Marketing Officer

GE Money
01.2007 - 01.2008
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.

Senior Administrative Assistant

GE Money
01.2006 - 01.2007
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Arranged business travel details for company employees per supervisor requirements.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.

Administrative Assistant

Pepsi Bottling Group
01.2004 - 01.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Executive Assistant, SVP Compensation & Benefits

MasterCard Int'l
01.2000 - 01.2003
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Executive Assistant, Vice President of IT

MasterCard International
01.2000 - 01.2001
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Banking Assistant

Lehman Brothers
01.1998 - 01.1999
  • Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
  • Generated monthly reports on customer activity and customer feedback.

Administrative Assistant

Salomon Smith Barney
01.1996 - 01.1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor of Science - Business Management

Kingsborough College

Skills

  • Executive Office Management
  • School Operations
  • Project Management
  • Program Operations
  • Financial Oversight
  • Staff Development
  • Strategic Planning
  • Data Analysis and Communication
  • Business and Strategic Planning
  • Leadership and Personnel Management
  • Operational Excellence
  • Problem-Solving

Timeline

Operations Director

Land to Learn
02.2023 - Current

Director of Operations

Equality Charter School
01.2011 - 06.2022

Operations Manager

Equality Charter School
01.2010 - 01.2011

Executive Assistant to Chief Marketing Officer

GE Money
01.2007 - 01.2008

Senior Administrative Assistant

GE Money
01.2006 - 01.2007

Administrative Assistant

Pepsi Bottling Group
01.2004 - 01.2006

Executive Assistant, SVP Compensation & Benefits

MasterCard Int'l
01.2000 - 01.2003

Executive Assistant, Vice President of IT

MasterCard International
01.2000 - 01.2001

Banking Assistant

Lehman Brothers
01.1998 - 01.1999

Administrative Assistant

Salomon Smith Barney
01.1996 - 01.1998

Bachelor of Science - Business Management

Kingsborough College

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