Tracee M. Carter
Boston,MA
Summary
Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of customers. . Meticulous in completing assignments and always ready to help.
A great team player, with a passion for great service excellence, good training skills and good attention to details.
Great medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize customer satisfaction.
Dedicated and always willing to work with others. truly a team player. Friendly and flexible as a team player. Considered hardworking, punctual and driven.
Overview
26
26
years of professional experience
Work History
Medical Unit Secretary
Northside Hospital Atlanta
Sandy Springs, GA
05.2015 - 11.2021
- Assist and facilitates the Units operation, maintain accountability for current knowledge and information for smooth operations.
- Answered outside phone calls, , and patient call light as needed to relay information to the Patient care Tech.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-up and other appointment upon discharge.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated admission, transfers, and discharge of patients with other departments, and also maintains census information.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
350 Technology Parkway, Atlanta GA
01.2008 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Unit Secretary Pediatric Appointment Clinic
Children's Healthcare Of Atlanta,
130 Jessie Hill Jr. Drive, Atlanta, GA
05.2006 - 09.2007
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Senior Medical Secretary
Harvard Vanguard Medical Associates
Boston, MA
04.1996 - 09.2005
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Administrative support to Health Care Director
- Wrote and edited the Monthly newsletter for the department. Designed slide show presentations and coordinated informational packets.
- Organized departmental functions, such as holiday party, and employee recognition program.
Education
Associate of Arts -
United South End Settlement
Boston, MassHigh School Diploma -
Excel High School
South Boston, MA06.1980
Skills
- Appointment Scheduling
- Critical Thinking
- Verbal and Written Communication
- Problem Solving
- Epic System
- Computer Literate
- MS office (Word, Excel, PowerPoint, knowledgeable of Access,
- Medical Terminology
Timeline
Medical Unit Secretary
Northside Hospital Atlanta
05.2015 - 11.2021
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
01.2008 - 05.2015
Unit Secretary Pediatric Appointment Clinic
Children's Healthcare Of Atlanta,
05.2006 - 09.2007
Senior Medical Secretary
Harvard Vanguard Medical Associates
04.1996 - 09.2005
Associate of Arts -
United South End Settlement
High School Diploma -
Excel High School
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