Tracee Dennis

• Directed monthly counter events to enhance business growth and expand clientele base.
• Organized promotional events to maximize sales opportunities in the store.
• Assisted customers with product selection based on their needs and preferences.
• Managed inventory control and stock rotation to ensure accurate product availability.
• Conducted advanced skincare and hair consultations, advising guests on products and promotions.
• Maintained cleanliness and marketing standards to improve customer experience.
• Provided detailed descriptions of beauty treatments and services to ensure client satisfaction.
• Demonstrated expertise in current trends in makeup application techniques and skincare protocols.
• Processed customer payments, including cash transactions and credit card purchases.
• Educated customers on proper product usage, demonstrating application techniques and special tips.
• Assisted with store operations, including inventory management and stock replenishment.
• Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
• Conducted regular check-ins with clients to assess their progress on beauty treatments or products they have purchased.
• Greeted clients in a professional manner and provided excellent customer service.
• Educated customers on proper use of products, demonstrating how to apply them correctly as well as any special instructions or tips that may be needed.
• Worked collaboratively with other team members to provide an exceptional level of customer service at all times.
• Performed skin analysis to determine which treatments would be most beneficial for each individual client.
• Ensured that all areas were cleaned and sanitized after every treatment session according to safety regulations.
• Attended training sessions regularly to stay up-to-date on new procedures or changes within the industry.
• Maintained accurate records of all clients' visits, treatments, and purchases.
• Upsold premium products when appropriate by highlighting features that could benefit the client's desired outcome from using the product and service.
• Stocked shelves with new inventory of beauty products as needed based on customer demand and sales trends.
• Assisted clients with selecting the best beauty services for their needs.
• Assisted in booking appointments and scheduling follow-up visits with clients.

• Provided expert cosmetic, skincare, and hair consultations to a diverse clientele.
• Responded to customer inquiries and resolved issues in a friendly and professional manner.
• Advised guests on product promotions and provided accurate merchandise information.
• Provided detailed descriptions of beauty treatments, products, and services to ensure client satisfaction.
• Developed relationships with clients to build loyalty and trust in the company's services.
• Demonstrated knowledge of current trends in makeup application techniques, nail art design, skincare protocols.
• Conducted regular check-ins with clients to assess their progress on beauty treatments or products they have purchased.
• Greeted clients in a professional manner and provided excellent customer service.
• Educated customers on proper use of products, demonstrating how to apply them correctly as well as any special instructions or tips that may be needed.
• Worked collaboratively with other team members to provide an exceptional level of customer service at all times.
• Suggested additional items such as retail products or future services based on customer interests or needs.
• Advised customers on the appropriate product selections for their individual needs and preferences.
• Upsold premium products when appropriate by highlighting features that could benefit the client's desired outcome from using the product and service.
• Stocked shelves with new inventory of beauty products as needed based on customer demand and sales trends.
• Assisted clients with selecting the best beauty services for their needs.

• Planned and executed monthly events to increase sales and enhance brand visibility.
• Trained and mentored new hires, fostering a high-performing team environment.
• Conducted professional makeovers and skincare consultations for diverse clientele.
• Oversaw daily store operations, ensuring effective inventory management.
• Cultivated customer relationships to secure repeat business opportunities.
• Organized successful promotional events that elevated sales figures.
• Provided product demonstrations and advised clients on cosmetic trends.
• Ensured clean, organized workspaces by adhering to safety and maintenance protocols.

• Work from Home position
• Qualified inbound calls before modifications on booked sailings.
• Facilitated call transfers to relevant departments for effective problem-solving.
• Logged call outcomes in accounts to maintain thorough communication records.
• Delivered outstanding customer service through proactive engagement and assistance.
• Answered customer inquiries across phone, email, and chat platforms efficiently.
• Collaborated with teams to resolve intricate customer issues effectively.

• Managed extensive travel for installations while coordinating logistics for multiple projects simultaneously.
• Assembled electronic equipment according to technical guidelines and safety protocols.
• Troubleshot technical issues at customer sites, ensuring minimal disruption to operations.
• Maintained inventory of tools and supplies to support scheduled jobs effectively.
• Facilitated replacement of defective components, restoring communication system functionality quickly.
• Demonstrated safe wiring practices during equipment installation to mitigate risks.
• Executed thorough site assessments for accurate installation planning and execution.
• Ensured cleanliness and safety in work areas, promoting professionalism on job sites.
• Integrated all components of the video wall system and Software into the client's existing environment.
• Termination of CAT5 and CAT6 Network Cables (Shielded and Unshielded)
• Cable Runs/Cable Pulls (Network and Fiber)
• Equipment Builds
• Punch downs
• Equipment and Control Configuration
• Travel Coordination
• Extensive Travel

• Processed and tracked RMAs, creating quotes for service travel, hardware replacement, and repair.
• Managed client support calls and emails, resolving technical issues promptly.
• Booked travel arrangements for service technicians, installation team, and project managers.
• Assigned service tickets to technicians based on skill set and availability.
• Utilized Zendesk, Microsoft Teams, and additional software for daily client support management.
• Monitored 24/7 support line to ensure timely response to client inquiries.
• Coordinated monthly training sessions for new clients and employees.
• Built and maintained strong customer relations throughout service interactions.

• Occassionally traveled to customer sites to assist with Service Calls

• Delivered safe transportation for disabled, elderly, and handicapped passengers to various locations.
• Conducted thorough pre-trip and post-trip inspections of the paratransit bus to ensure operational readiness.
• Utilized GPS navigation to plan efficient routes while adapting to traffic conditions.
• Maintained accurate mileage logs in compliance with company standards.
• Responded effectively to emergency situations, ensuring passenger safety at all times.
• Assisted passengers with mobility aids during boarding and exiting processes.
• Documented incidents occurring during shifts, including mechanical issues and delays.
• Communicated route information clearly to passengers throughout trips.

• Educated customers about the proper use of cosmetics, fragrances, and other beauty items.
• Conducted skin analysis to provide customers with personalized skincare regimens.
• Created a positive shopping experience for each customer through effective communication skills.
• Maintained an up-to-date knowledge of all beauty products available for sale.
• Ensured that all displays were neat and organized at all times.
• Performed sales activities such as cashiering, stocking shelves, inventory management, and customer service.
• Resolved customer complaints promptly while adhering to company policies.
• Attended product training sessions to stay updated on new products and trends in the industry.
• Greeted customers upon entering the store in a timely fashion.
• Maintained the cleanliness of the work area by wiping down counters, organizing shelves, and disposing of trash appropriately.
• Upsold additional beauty items when appropriate to increase sales revenue.
• Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
• Provided customers with product advice and recommendations based on their individual needs.
• Managed inventory levels by monitoring stock levels regularly.
• Administered special promotions such as discounts or loyalty rewards programs.
• Organized promotional events such as makeup demonstrations and free makeovers.
• Assisted customers in feeling relaxed and comfortable with the process.
• Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyal clients.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
• Drove and exceeded sales goals by providing a personalized beauty experience based on customer needs.

• Drove sales growth in personal, signature, and title loans through targeted strategies.
• Executed B2B marketing initiatives to enhance business relationships and partnerships.
• Appraised vehicles for personal and title loan assessments.
• Managed collections processes to recover outstanding debts.
• Conducted underwriting activities to evaluate loan applications.
• Delivered exceptional customer service to foster client satisfaction and loyalty.
• Oversaw account management to ensure client needs were met efficiently.
• Recruited fresh talent to strengthen team capabilities.
• Conducted field visits on delinquent and defaulted accounts.
• Performed monthly audits to ensure that state guidelines and procedures are being followed.
• Excellent client rapport-building and listening skills.

• Ensured exceptional customer service, building strong client relationships.
• Emphasized sales growth and profitability through focused strategies.
• Trained staff regularly, promoting enhanced sales skills and satisfaction levels.
• Supervised merchandise displays, optimizing store appearance and organization.
• Adapted store layout according to Brookstone’s seasonal promotions.
• Maintained rigorous inventory controls through consistent counting procedures.
• Facilitated recruitment of new talent to strengthen team dynamics.
• Oversaw all Point of Sale transactions, implementing security protocols.
• Replenished Sales Floor Stock and processed shipments to ensure product availability for customers.

• Directed and guided employees to enhance performance and productivity.
• Executed B2B marketing strategies to drive business growth.
• Cultivated vendor relationships to secure favorable terms and services.
• Developed clientele through targeted outreach and networking initiatives.
• Managed residential auto detailing services, ensuring high standards.
• Oversaw marine and aviation detailing operations to expand service offerings.
• Coordinated resale detailing projects, maximizing client satisfaction.
• Led sales efforts and customer service initiatives to boost revenue.

• Identified areas for improvement by monitoring sales performance and analyzing results.
• Provided leadership and direction for all retail staff, fostering a productive environment.
• Supported customers in selecting products tailored to individual needs and preferences.
• Developed innovative strategies aimed at enhancing revenue streams.
• Recruited and trained Beauty Advisors and Counter Managers to optimize team performance.
• Ensured store cleanliness and organization in compliance with safety standards.
• Implemented effective merchandising techniques that drove sales growth.
• Addressed customer inquiries promptly, ensuring high levels of satisfaction.