Summary
Overview
Work History
Education
Skills
References
Work Preference
Timeline
Generic
Open To Work

Tracee Godden

Neoga

Summary

Dynamic professional with a proven track record at Agri-Fab, excelling in customer service and leadership. Adept at managing teams and optimizing operations, I leverage ERP systems and organizational skills to drive efficiency. Committed to achieving results, I consistently enhance team performance and ensure customer satisfaction through effective communication and attention to detail.

Overview

31
31
years of professional experience

Work History

Customer Care Supervisor

Agri-Fab
Sullivan
02.2015 - Current
  • Managed Parts & Service Department alongside Customer Care Group operations.
  • Interviewed, hired, trained, and reviewed staff of 8 personnel.
  • Processed warranty claims to ensure customer satisfaction.
  • Maintained weekly timesheets for accurate payroll documentation.
  • Analyzed and updated company sales and inventory spreadsheets regularly.
  • Updated pricing on company sales website to reflect current offerings.
  • Managed distributor orders and ensured timely promise dates.
  • Engineering Tech Writer, March 2018 to March 2025.
  • Team Lead, Assembly, November 2017 to March 2018.
  • Team Lead, Hardware, Feb. 2017 to Nov. 2017
  • Team Lead, Dip Paint & Co, Lead Machining Dept., July 2015 to November 2017.
  • Machinist, February 2015 to July 2015.

Real Estate Broker

All-American Realty
Mattoon
03.2020 - 10.2023
  • Represented buyers in property searches, negotiated offers, and prepared contracts for successful closings.
  • Prepared comparative market analyses for sellers and completed listing contracts.
  • Listed properties on MLS with high-quality images and coordinated showing appointments.
  • Advised sellers on offers and assisted throughout contract closing processes.
  • Collaborated with Zillow Premier to engage clients through text, phone, and email communications.
  • Converted inquiries from Zillow into active client relationships.
  • Negotiated closing terms to facilitate smooth transaction completions.
  • Ensured timely communication with all parties involved in real estate transactions.

Office Assistant

Country Financial
Sullivan
02.2012 - 07.2012
  • Executed all office duties to ensure seamless daily operations.
  • Provided in-person and telephone assistance to clients, addressing inquiries promptly.
  • Scheduled appointments and annual reviews efficiently across departments.
  • Processed payments, ensuring timely receipt and posting.
  • Initiated claims by gathering necessary documentation and client information.
  • Updated and maintained customer logs for accurate record-keeping.
  • Organized filing systems to facilitate easy document access.
  • Conducted data entry tasks with high accuracy into multiple computer systems.

Pharmacy Technician 3

CVS
Sullivan
11.2010 - 02.2012
  • Accurately dispensed medications according to prescriptions provided by healthcare providers.
  • Processed prescription orders using pharmacy management system to ensure efficiency.
  • Collaborated with healthcare providers to clarify and confirm prescription details.
  • Performed data entry for patient profiles, billing information, and prescription orders into pharmacy software.
  • Checked expiration dates on medications to ensure dispensing of only valid products.
  • Restocked medication shelves as necessary to maintain inventory levels.
  • Resolved customer complaints promptly while maintaining professionalism throughout interactions.

Quality Control Technician

Mattoon Precision Mfg. Inc.
Mattoon
07.2000 - 04.2009
  • Conducted visual and dimensional inspections on manufactured parts to identify defects.
  • Operated testing equipment to evaluate product performance and reliability standards.
  • Documented inspection results and communicated findings to production teams for corrective action.
  • Compiled detailed reports on inspection and test data to ensure compliance with quality standards.
  • Maintained accurate records of inspection outcomes and reported findings to management team.

Finance Mgr

Mooney Motors of Charleston, Inc.
Charleston
04.1998 - 07.2000
  • Prepared financial documents
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Qualified applications for financing, closed sales contracts, and cross-sold insurance products while complying with state laws.
  • Negotiated contracts with vendors in order to obtain competitive pricing structures.

Manager

Casual Corner Group
Tuscola
05.1995 - 07.1998
  • Directed daily operations to optimize store management and enhance customer satisfaction.
  • Managed team schedules, ensuring optimal staff coverage during peak business hours.
  • Oversaw inventory management processes, maintaining accurate stock levels and timely replenishment.
  • Facilitated team meetings to improve communication and resolve operational challenges.
  • Coached and trained team members to enhance job performance and skill sets.
  • Executed opening, closing, and shift change protocols to sustain operational standards.

Education

Dale Carnegie Leadership Training For Managers
Onsite Agri-Fab Sullivan IL
07.2025

Broker Pre-License Topics online

Illinois Realtors
12.2019

Broker Pre-License Applied Real Estate Principles Interactive

Illinois Realtors
12.2019

No Degree - General studies

Lake Land Community College
Mattoon, IL
01.2010

No Degree - Radiology Program

Richland Community College
Decatur, IL
01.2010

High School - Honors Graduate

Charleston High School
Charleston, IL

Skills

  • Microsoft Office proficiency
  • Customer service excellence
  • Attention to detail
  • ERP systems expertise
  • Multi-tasking abilities
  • Adaptability
  • Organizational skills
  • Leadership qualities
  • Positive attitude

References

  • Carl Miller, Design Engineer, (217) 299-6454
  • Nick Foor, Supervisor Quality Dept. & Real Estate Client, (217) 294-7951
  • Eric Bettinger, Model Shop Technician, (217) 454-2358
  • Amber McMillan, Client Real Estate/Friend, (217) 254-6558

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$49000/yr - $200000/yr

Timeline

Real Estate Broker

All-American Realty
03.2020 - 10.2023

Customer Care Supervisor

Agri-Fab
02.2015 - Current

Office Assistant

Country Financial
02.2012 - 07.2012

Pharmacy Technician 3

CVS
11.2010 - 02.2012

Quality Control Technician

Mattoon Precision Mfg. Inc.
07.2000 - 04.2009

Finance Mgr

Mooney Motors of Charleston, Inc.
04.1998 - 07.2000

Manager

Casual Corner Group
05.1995 - 07.1998

Dale Carnegie Leadership Training For Managers

Broker Pre-License Topics online

Illinois Realtors

Broker Pre-License Applied Real Estate Principles Interactive

Illinois Realtors

No Degree - General studies

Lake Land Community College

No Degree - Radiology Program

Richland Community College

High School - Honors Graduate

Charleston High School
Tracee Godden