Open To Work
Tracee Godden
Neoga
Summary
Dynamic professional with a proven track record at Agri-Fab, excelling in customer service and leadership. Adept at managing teams and optimizing operations, I leverage ERP systems and organizational skills to drive efficiency. Committed to achieving results, I consistently enhance team performance and ensure customer satisfaction through effective communication and attention to detail.
Overview
31
31
years of professional experience
Work History
Customer Care Supervisor
Agri-Fab
Sullivan
02.2015 - Current
- Managed Parts & Service Department alongside Customer Care Group operations.
- Interviewed, hired, trained, and reviewed staff of 8 personnel.
- Processed warranty claims to ensure customer satisfaction.
- Maintained weekly timesheets for accurate payroll documentation.
- Analyzed and updated company sales and inventory spreadsheets regularly.
- Updated pricing on company sales website to reflect current offerings.
- Managed distributor orders and ensured timely promise dates.
- Engineering Tech Writer, March 2018 to March 2025.
- Team Lead, Assembly, November 2017 to March 2018.
- Team Lead, Hardware, Feb. 2017 to Nov. 2017
- Team Lead, Dip Paint & Co, Lead Machining Dept., July 2015 to November 2017.
- Machinist, February 2015 to July 2015.
Real Estate Broker
All-American Realty
Mattoon
03.2020 - 10.2023
- Represented buyers in property searches, negotiated offers, and prepared contracts for successful closings.
- Prepared comparative market analyses for sellers and completed listing contracts.
- Listed properties on MLS with high-quality images and coordinated showing appointments.
- Advised sellers on offers and assisted throughout contract closing processes.
- Collaborated with Zillow Premier to engage clients through text, phone, and email communications.
- Converted inquiries from Zillow into active client relationships.
- Negotiated closing terms to facilitate smooth transaction completions.
- Ensured timely communication with all parties involved in real estate transactions.
Office Assistant
Country Financial
Sullivan
02.2012 - 07.2012
- Executed all office duties to ensure seamless daily operations.
- Provided in-person and telephone assistance to clients, addressing inquiries promptly.
- Scheduled appointments and annual reviews efficiently across departments.
- Processed payments, ensuring timely receipt and posting.
- Initiated claims by gathering necessary documentation and client information.
- Updated and maintained customer logs for accurate record-keeping.
- Organized filing systems to facilitate easy document access.
- Conducted data entry tasks with high accuracy into multiple computer systems.
Pharmacy Technician 3
CVS
Sullivan
11.2010 - 02.2012
- Accurately dispensed medications according to prescriptions provided by healthcare providers.
- Processed prescription orders using pharmacy management system to ensure efficiency.
- Collaborated with healthcare providers to clarify and confirm prescription details.
- Performed data entry for patient profiles, billing information, and prescription orders into pharmacy software.
- Checked expiration dates on medications to ensure dispensing of only valid products.
- Restocked medication shelves as necessary to maintain inventory levels.
- Resolved customer complaints promptly while maintaining professionalism throughout interactions.
Quality Control Technician
Mattoon Precision Mfg. Inc.
Mattoon
07.2000 - 04.2009
- Conducted visual and dimensional inspections on manufactured parts to identify defects.
- Operated testing equipment to evaluate product performance and reliability standards.
- Documented inspection results and communicated findings to production teams for corrective action.
- Compiled detailed reports on inspection and test data to ensure compliance with quality standards.
- Maintained accurate records of inspection outcomes and reported findings to management team.
Finance Mgr
Mooney Motors of Charleston, Inc.
Charleston
04.1998 - 07.2000
- Prepared financial documents
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Qualified applications for financing, closed sales contracts, and cross-sold insurance products while complying with state laws.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
Manager
Casual Corner Group
Tuscola
05.1995 - 07.1998
- Directed daily operations to optimize store management and enhance customer satisfaction.
- Managed team schedules, ensuring optimal staff coverage during peak business hours.
- Oversaw inventory management processes, maintaining accurate stock levels and timely replenishment.
- Facilitated team meetings to improve communication and resolve operational challenges.
- Coached and trained team members to enhance job performance and skill sets.
- Executed opening, closing, and shift change protocols to sustain operational standards.
Education
Dale Carnegie Leadership Training For Managers
Onsite Agri-Fab Sullivan IL07.2025
Broker Pre-License Topics online
Illinois Realtors
12.2019
Broker Pre-License Applied Real Estate Principles Interactive
Illinois Realtors
12.2019
No Degree - General studies
Lake Land Community College
Mattoon, IL01.2010
No Degree - Radiology Program
Richland Community College
Decatur, IL01.2010
High School - Honors Graduate
Charleston High School
Charleston, ILSkills
- Microsoft Office proficiency
- Customer service excellence
- Attention to detail
- ERP systems expertise
- Multi-tasking abilities
- Adaptability
- Organizational skills
- Leadership qualities
- Positive attitude
References
- Carl Miller, Design Engineer, (217) 299-6454
- Nick Foor, Supervisor Quality Dept. & Real Estate Client, (217) 294-7951
- Eric Bettinger, Model Shop Technician, (217) 454-2358
- Amber McMillan, Client Real Estate/Friend, (217) 254-6558
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$49000/yr - $200000/yrTimeline
Real Estate Broker
All-American Realty
03.2020 - 10.2023
Customer Care Supervisor
Agri-Fab
02.2015 - Current
Office Assistant
Country Financial
02.2012 - 07.2012
Pharmacy Technician 3
CVS
11.2010 - 02.2012
Quality Control Technician
Mattoon Precision Mfg. Inc.
07.2000 - 04.2009
Finance Mgr
Mooney Motors of Charleston, Inc.
04.1998 - 07.2000
Manager
Casual Corner Group
05.1995 - 07.1998
Dale Carnegie Leadership Training For Managers
Broker Pre-License Topics online
Illinois Realtors
Broker Pre-License Applied Real Estate Principles Interactive
Illinois Realtors
No Degree - General studies
Lake Land Community College
No Degree - Radiology Program
Richland Community College
High School - Honors Graduate
Charleston High School