Tracee Naser
Gillette,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
The Legacy Living and Rehabilition Center
Gillette, WY
02.2022 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Receptionist
The Legacy Living and Rehabilitation Center
Gillette, WY
05.2019 - 02.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Dispatch Supervisor
Tom's Hot Shot Service Inc.
Gillette, WY
05.2010 - 05.2019
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Investigated customer inquiries regarding delivery status or delays.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
Education
GED -
Gillette Christian Center
Gillette, WY05-2012
Skills
- Research and analysis
- Quality Control Procedures
- Document Scanning
- File management expertise
- Complex Problem-Solving
- Basic Life Support
- Compassionate communication
- Toileting assistance
- Vital signs monitoring
- Feeding Assistance
- Maintaining confidentiality
- Patient Care
- Compassion and Empathy
- Electronic Charting
- Medical terminology knowledge
- Patient Lifting
Certification
- CNA 1
- CNA 2
Reference
- Sonya Haptonstall Email: sonya.haptonstall@yahoo.com Occupation: Nurse
- Joni Bea Rigby Emaill: mynursemom@gamil.com Occupation: House Supervisor
References
References available upon request.
Timeline
CNA
The Legacy Living and Rehabilition Center
02.2022 - Current
Receptionist
The Legacy Living and Rehabilitation Center
05.2019 - 02.2022
Dispatch Supervisor
Tom's Hot Shot Service Inc.
05.2010 - 05.2019
GED -
Gillette Christian Center
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