Summary
Overview
Work History
Education
Skills
Additional Information
VOLUNTEER WORK
Accomplishments
Timeline
Generic

Tracee Slagel

Zelienople,PA

Summary

Highly motivated and results driven professional recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, contractors, and customers. Have excellent interpersonal skills, able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad based qualifications include: Executive Office Management, Budgeting, Customer Communication and Liaison Affairs.

Overview

21
21
years of professional experience

Work History

Linehaul Specialist II

FedEx Ground
11.2020 - Current
  • Monitors and tracks hub and station volume projections to efficiently and cost effectively plan and schedule both contractor and equipment needs to ensure sufficient coverage for both FXG and FXSP
  • Monitors Over-the-Road and the Inter-modal Purchased moves by securing purchased transportation to cover any projected excess volume
  • Oversees and tracks the network by interacting daily with field LH operations to reduce empty and partial trailer movements in the network by combining multiple loads, relaying trailers through intermediate hubs for fill, sweeping tractors through intermediate terminals to pick-up loads, and utilizing non-FedEx one-way purchase moves.
  • Educates the field in every opportunity with linehaul policies and procedures and ensures field carries out those policies and procedures.
  • Manage the Southern District which includes 7 Hubs and corresponding stations.
  • TONU (truck order not used fee) has been reduced about 30% since I began managing the South.
  • Adheres to master LH schedules and plans to maximize contractor’s capacity, minimize partial trailer loads, and ensure service integrity for specific areas.
  • Investigates and reports schedule delays, accidents, equipment failures, and problems
  • Conducts customer communication to include purchased transportation setup, shipment updates, cancellation of shipments, issues at rail yard and equipment pool management.
  • Monitor carrier activities ensuring shipments are picked up, in-gated correctly at the rail yard and delivered to the final destination in accordance with rail cutoff times and customer delivery requirements
  • Monitor carrier movement of trailers to reduce the number of lost/delayed trailers.
  • Maintains carrier file to ensure it includes a valid contract, insurance certificate operating authority and safety rating.
  • Increase carrier knowledge regarding FedEx policies and procedures to ensure safety is the most important feature. Monitor carriers by ensuring they are not pulling trailers off dock doors, dropping loads in the middle of yards, and reporting any noncomplaince on the road issues to carrier's upper management.

Customer Pickup Coordinator

08.2017 - 11.2020
  • Communicate with on-road resources (e.g., independent service provider (ISP) driver, ISP business contact, agency, etc.) for Philadelphia, King of Prussia, South Philadelphia, Westchester, Pottsville, Williamsport, Greensburg, Altoona, Harrisburg, Neville Island, Oil City, Dubois and Zelienople stations.
  • View work area assignments
  • Review real time and historical pickup status.
  • Offer to add to work area electronic pickup manifest, newly scheduled, ship get pickups, and automated pickups.
  • Transfer one or more pickups from one work are to another work area at ISP’s/business contact’s request while adhering to FedEx Ground's policies.
  • Process Customer Service messages, Pickup Research Requests, and Package Research Cases.
  • Review status of transferred pickups, newly scheduled and user-created pickup alerts.
  • Ensure timely service for FedEx Ground customers.
  • Ensure all pickup stops are completed withincustomers’ pickup windows on a daily basis avoiding missed pickups.
  • Processing zero volume shippers confirming with the customer shipping status and needs and making adjustments as needed.
  • Implementation of Low Trailer Fullness (LTF) initiative by identifying spotted trailer pickups with opportunities in trailer capacity utilization (i.e., trailer fullness) to convert to Van/Straight truck pickup or create Combo spots.
  • Conduct weekly web calls with Pickup and Delivery Managers at GRBG, NPIT and PITT.

Retail Associate

American Eagle
11.2015 - 11.2018
  • Maintain visual appearance of store
  • Exceeds all goals for sales
  • Customer service exemplified
  • Resolves customer problems with products and billings
  • Show positive attitude to company and associates
  • Pull IRI data reports, ACV distribution by chain and review with retail operations.

Operations Administrator – Senior

FedEx Ground
09.2016 - 08.2017
  • Reviews and enters all contractor settlement information into EASE to ensure proper payments
  • Prioritize customers and help to receive, solve and/or accelerate customer inquiries and issues to correct management
  • Process COD’s and ECOD’s
  • Maintain constant control of kickouts to ensure addresses are correct, created ITQA group to process kickouts and assure addresses were correct
  • Provide an environment for contractors to relay any problems and support contractors in having a friendly relationship with them
  • Process end of day reports, missed packages, and code 85s
  • Provide clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.

Medical Secretary

Absolute Primary Care
03.2016 - 09.2016
  • Provided office support to include patient scheduling, filing, and generating referrals
  • Other duties/responsibilities.

Home Inspector/Owner

Slagel Enterprises Mars
, PA
01.2012 - 06.2016
  • Responsible for running the company for the banks to keep track of and inspect homes that were vacant, going to be vacant or were not paid by owners
  • Supplied pictures to mortgagors with corresponding reports about delinquent customers
  • Provided options to homeowners regarding delinquent mortgages
  • Managed 2 employees

Medical Secretary

Allegheny North Arthritis Center
Wexford, PA
08.2009 - 12.2011
  • Provided office support to include patient scheduling, filing and generating referrals
  • Other duties/responsibilities.

Substitute Teacher

Various School Districts
Pittsburgh, PA
01.2005 - 06.2010
  • Study and follow the curriculum and lesson plan as provided by the absent teacher
  • Apply various teaching techniques (including interactive methods and game-based activities) to encourage participation facilitate learning
  • Prepare educational materials, such as notes, exercises, and additional resources

Education

Masters of Education - Elementary Education

Duquesne University Graduate School of Education

Bachelor of Science - Psychology

University of Pittsburgh
Pittsburgh, PA

High School Diploma -

North Catholic High School

Skills

  • EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficiency across organization Quickly identify problem areas and implement effective solutions to meet goals
  • EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in needs, analysis and problem resolution in fast-paced environments
  • STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability Maintain focus on achieving results while implementing business solutions to meet diversity of needs
  • ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
  • CLERICAL - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
  • CUSTOMER SERVICE - Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships
  • COMPUTER SKILLS – Knowledgeable of computer programs to include Microsoft word, excel, power point, Microsoft Access, AS400, CPCS, AMS, One Note, GPI, Cypress, Business Objects and WebEx

Additional Information

  • Customer Advocate of the Year for XATA CPC FY18
  • Bravo Zulu East Region CPC FY18. Created call tag initiative for Zelienople station – reduced the amount of unreconciled call tags for the station from August to October by almost 75%
  • Nominated for CPC of the Month September 2017. Call tag initiative is expanding to other stations and could possibly go nationwide.
  • Bravo Zulu Award January 2017 in recognition of going Above and Beyond
  • Impact Award 3/10/17
  • Nominated CPC of the Month, May 2018
  • Peak player of the Eastern Region CPC 12/8/17. CPC of the Month, Eastern Region, April 2020
  • Bravo Zulu Award October 2020 in recognition of going Above and Beyond
  • Business Excellence Award – Transportation – FY21

VOLUNTEER WORK

HELPING PARENTS HEAL AFFILIATE LEADER PITTSBURGH GROUP

BUTLER COUNTY HUMANE SOCIETY

LIGHT OF LIFE MISSIONS

TUTOR, PITTBURGH PUBLIC SCHOOLS

CHILDRENS GROUP MINISTRY LEADER, ORCHARD HILL CHURCH

HOCKEY TEAM MANAGER, BUTLER VALLEY ORGANIZATION AND MARS HOCKEY ORGANIZATION

Accomplishments

First Place in Division I National Cheerleading Championships, 1994 and 1995

Timeline

Linehaul Specialist II

FedEx Ground
11.2020 - Current

Customer Pickup Coordinator

08.2017 - 11.2020

Operations Administrator – Senior

FedEx Ground
09.2016 - 08.2017

Medical Secretary

Absolute Primary Care
03.2016 - 09.2016

Retail Associate

American Eagle
11.2015 - 11.2018

Home Inspector/Owner

Slagel Enterprises Mars
01.2012 - 06.2016

Medical Secretary

Allegheny North Arthritis Center
08.2009 - 12.2011

Substitute Teacher

Various School Districts
01.2005 - 06.2010

Masters of Education - Elementary Education

Duquesne University Graduate School of Education

Bachelor of Science - Psychology

University of Pittsburgh

High School Diploma -

North Catholic High School

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Tracee Slagel