Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tracee Spears

Winston-Salem,NC

Summary

Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Provides excellent training for float pool new employees.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Service Representative III

Atrium Healthcare
Winston-Salem, NC
10.2020 - Current
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Schedule, cancel, and confirm appointments and procedures
  • Provided training to new hires and onboarding
  • Maintain a solid understanding of billing, revenue cycle and commercial/government insurance plans
  • Collect and process upfront deposits, and set up payment arrangements.
  • Answer incoming calls, faxing, and staff messages

Patient Financial Servies Interim Supervior

Atrium Healthcare
Winston-Salem, NC
05.2021 - 12.2021
  • Supervised, monitored, and assisted with front-line teammates on a daily basis when needed
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
  • Analyzed staffing requirements and ensured sufficient coverage.
  • Educated, coached, and trained PSR's as needed

Administrative Assistant

Salem Kidney Center
Winston-Salem, NC
08.2015 - 04.2020
  • Maintain current HR files and database
  • Patient scheduling, EPIC, and EMR training
  • Process payroll for 50 employees daily
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Complete forms in accordance with company procedures
  • Maintain employee scheduling and event calendars
  • Supervise other clerical staff and provide training and orientation to new staff
  • Handled insurance verification, payments, and petty cash

Administrative Secretary

Salem Kidney Center
Winston-Salem, NC
09.2005 - 08.2015
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Complete forms in accordance with company procedures
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
  • Retrieve patient medical records for physicians, technicians, or other medical personnel
  • Identify, compile, abstract, and code patient data, using standard classification systems
  • Managed medical records
  • Protect the security of medical records to ensure that confidentiality is maintained

Education

B.S. - Interdisciplinary Studies of Sociology w/Concentration in Social Welfare

WINSTON- SALEM STATE UNIVERSITY
Winston- Salem, NC
05.2008

A.A.S. - Clinical Medical Assisting

FORSYTH TECHNICAL COMMUNITY COLLEGE
Winston- Salem, NC
05.2005

Skills

  • HIPAA compliance
  • Queue management
  • Data entry
  • Payment processing
  • Leadership

Certification

  • EPIC
  • HIPAA
  • CMS Crownweb

References

References available upon request.

Timeline

Patient Financial Servies Interim Supervior

Atrium Healthcare
05.2021 - 12.2021

Patient Service Representative III

Atrium Healthcare
10.2020 - Current

Administrative Assistant

Salem Kidney Center
08.2015 - 04.2020

Administrative Secretary

Salem Kidney Center
09.2005 - 08.2015

B.S. - Interdisciplinary Studies of Sociology w/Concentration in Social Welfare

WINSTON- SALEM STATE UNIVERSITY

A.A.S. - Clinical Medical Assisting

FORSYTH TECHNICAL COMMUNITY COLLEGE

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Tracee Spears