Tracee Lewis
Fort Worth,United States
Summary
Medical office professional looking to work remotely. Having gained education and knowledge of my current organization I am ready to take on the challenge as well as implement a better work life balance a remote opportunity would allow. I am looking forward to utilizing my current skills and experience to achieve my life's best work on the best terms. I am a Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
31
31
years of professional experience
Work History
Patient Services Representative
WellMed Medical Management - United Health Group
04.2023 - Current
- Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow up appointments and answering high volume phones.
- EMR- manage medical records maintain, files/scans prepare for schedule.
Personal Caregiver
Carolyn Lewis
10.2017 - 11.2021
- Administered medication as directed by physician.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Documented vitals, behaviors, and medications in client medical records.
Multi Skilled Technician
JPS Health Network
04.2016 - 03.2017
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to oncology patients in hospital facility.
CNA/Staffing Coordinator, Nursing Administration
HealthSouth Rehabilitation
04.2013 - 01.2015
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Administrative Assistant to Director of Nursing
- Assisted with nursing assistant duties when needed
Certified Nursing Assistant
Arlington Heights/Stonegate NRH/Trail Lake NRH
01.2011 - 04.2013
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Medical Receptionist
Arlington Family Practice
06.2009 - 12.2009
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
Call Center Manager/Phone Outreach Ministry
Denver Rescue Mission
03.2006 - 08.2008
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Implemented innovative service strategies to improve customer experience and engagement.
- Developed and initiated fundraising campaigns.
- Increased donations by13%
- Oversee mailings for pledges.
Front Desk Receptionist
Carmichael Chiropractic Wellness Center
04.2004 - 08.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Increased patient ratio thru marketing and promotions
Staffing Consultant/Medical Receptionist
Wsi Personnel
01.1993 - 11.2000
- Worked as contracted Medical Receptionist for several medical offices from podiatry, pediatrics, family practice, neurology throughout Denver Metro area before joining staff at WSI becoming consultant/staff recruiter.
- Selected, recruited and interviewed applicants for medical front office and medical billing positions.
- Scheduled and conducted as many as 20 interviews each week.
- Exclusively acquired contracts Denver General Hospital and Kaiser Permanente to staff with medical clerical and billing personnel
Education
Certificate - Medical Administrative Assistant
North Texas Institute
Fort Worth, TX01.2023
Certificate - Nursing Assistant
Universal Health Schools
Fort Worth, TX04.2011
Skills
- Multi-Line Phone Systems
- Customer/Patient service
- Patient Scheduling
- Patient Care and Confidentiality
- Medical Office Management
- BLS
- Medical terminology
- EMR systems
Timeline
Patient Services Representative
WellMed Medical Management - United Health Group
04.2023 - Current
Personal Caregiver
Carolyn Lewis
10.2017 - 11.2021
Multi Skilled Technician
JPS Health Network
04.2016 - 03.2017
CNA/Staffing Coordinator, Nursing Administration
HealthSouth Rehabilitation
04.2013 - 01.2015
Certified Nursing Assistant
Arlington Heights/Stonegate NRH/Trail Lake NRH
01.2011 - 04.2013
Medical Receptionist
Arlington Family Practice
06.2009 - 12.2009
Call Center Manager/Phone Outreach Ministry
Denver Rescue Mission
03.2006 - 08.2008
Front Desk Receptionist
Carmichael Chiropractic Wellness Center
04.2004 - 08.2006
Staffing Consultant/Medical Receptionist
Wsi Personnel
01.1993 - 11.2000
Certificate - Medical Administrative Assistant
North Texas Institute
Certificate - Nursing Assistant
Universal Health Schools
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