Tracenia Isaac
Houston,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Burlington
Houston, Texas
06.2023 - 03.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new associates on customer service standards and product knowledge.
- Collaborated with team to maintain visual merchandising and store presentation.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Led team meetings to communicate goals, updates, and performance expectations.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Tax Preparer /Office Administrative Assistant
TA TAX &ACCOUNTING
Houston, Texas
12.2014 - 04.2024
- Prepared individual and business tax returns using industry-standard software.
- Reviewed financial documents for accuracy and compliance with tax laws.
- Communicated with clients to gather necessary tax information and documentation.
- Maintained up-to-date knowledge of changing tax regulations and policies.
- Collaborated with team members to improve workflow processes during peak seasons.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Compiled data from clients to accurately complete tax forms.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Organized paperwork for efficient review by senior staff members.
- Ensured that all applicable deadlines were met when submitting documents.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
Assistant Store Manager
City Trends
Houston, Texas
10.2019 - 06.2023
- Assisted in daily store operations and staff management.
- Coordinated employee schedules to ensure adequate coverage.
- Monitored inventory levels and organized stock replenishment.
- Trained new employees on store policies and procedures.
- Implemented visual merchandising strategies to enhance product displays.
- Provided customer service support and resolved inquiries effectively.
- Conducted regular audits to maintain compliance with company standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
Team Leader
Walmart
Houston, Texas
08.2016 - 09.2019
- Led team to ensure efficient store operations and customer satisfaction.
- Trained new associates on company policies and operational procedures.
- Coordinated inventory management and restocking processes for optimal product availability.
- Implemented safety protocols to maintain a secure working environment for staff.
- Assisted in developing staff schedules to meet operational needs effectively.
- Monitored daily sales activities and addressed any issues promptly with team members.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Sales Associate
Target
Houston, Texas
08.2018 - 01.2019
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions efficiently and accurately at point of sale.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX06-2013
Skills
- Staff scheduling
- Customer service
- Visual merchandising
- Inventory management
- Team leadership
- Budget management
- Conflict resolution
- Strategic planning
- Performance evaluation
- Employee training
- Problem solving
- Effective communication
- Collaboration skills
- Coaching and mentoring
- Quality control
- Cost control
- Sales growth
- Marketing tactics
- Microsoft office expertise
- Closing oversight
- Customer relations
- Project management abilities
- Google drive
- Employee performance evaluations
- Financial management
- Adaptability and flexibility
- Verbal and written communication
- Employee performance evaluation
- Decision-making
- Operations management
- Staff supervision
- Process improvement strategies
- Sales reporting
- Staff training and development
- Business development
- Business administration
- Graphic and media design
- Rewards program oversight
- Workload management
- Employee engagement
- Recruitment and hiring
- Product and service sales
- Employee scheduling
- Scheduling and planning
- Team building
- Promotional planning
- Team collaboration
- Recruiting and interviewing
Timeline
Assistant Manager
Burlington
06.2023 - 03.2025
Assistant Store Manager
City Trends
10.2019 - 06.2023
Sales Associate
Target
08.2018 - 01.2019
Team Leader
Walmart
08.2016 - 09.2019
Tax Preparer /Office Administrative Assistant
TA TAX &ACCOUNTING
12.2014 - 04.2024
High School Diploma -
Cypress Ridge High School
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