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Tracer Leonard
Kernersville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
1
Certification
Work History
Instacart
Full-Service Shopper
06.2019 - Current
Job overview
- Improved customer satisfaction by providing efficient and accurate shopping services.
- Enhanced store familiarity, enabling swift navigation and timely completion of orders.
- Maintained strong relationships with store personnel to ensure seamless communication during the shopping process.
- Resolved customer issues promptly, promoting a positive experience for all parties involved.
- Demonstrated adaptability in handling last-minute changes to orders or delivery schedules, minimizing disruptions to customers and stores.
- Strengthened customer trust and loyalty through clear communication regarding order updates and delivery expectations.
Triad Blackhawks LLC. (Lacrosse Organization)
Coach
06.2015 - Current
Job overview
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Secured sponsorships for team events and equipment upgrades, enhancing the overall quality of the sports program.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Spearheaded off-season training programs focusing on skill development while maintaining physical conditioning levels.
- Coordinated community outreach initiatives involving team members in various volunteer events or charity functions.
Piedmont Steel Company LLC.
Estimator
09.2023 - 01.2024
Job overview
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
- Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
- Reduced time spent on data entry tasks, implementing an organized system for tracking historical pricing information.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
- Maintained an extensive database of unit costs, enabling quick reference during the estimation process for increased efficiency.
3 Putt Bogey LLC.
Alcohol Inventory Specialist
06.2023 - 09.2023
Job overview
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
GHX Industrial
Customer Service Rep/Sales Associate
03.2023 - 05.2023
Job overview
- Customer Service role with answering phone to help customers from quoting, answering questions, or even addressubg concerns or issues
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Computer software, Outlook task, emailing, and other tasks were on my day task list
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintaining records of sales/communication.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Evend
Livestreamer
01.2023 - 03.2023
Job overview
- Livestreaming/E-commerce sales
- Constant upbeat energy to help the viewers stay entertained and bidding on the current product displayed
- Upheld operational excellence, ensuring all tasks were completed according to established protocols and timelines.
- Collaborated with team members for effective communication and smooth workflow during shift operations.
C.H Robinson
Operation Associate
07.2021 - 01.2023
Job overview
- Trained in logistics software and well versed in it (NAVISPHERE)
- Worked with customer service whether it be fixing a late appointment, a driver being lost, or a rate issue
- Proficent in technology (Outlook, Word, Excel, Navisphere, etc...)
- Helping others within the company whether it be training, issues with a load, or issues with the system/workstation
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Implemented quality control measures, reducing errors and enhancing overall product quality.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Target
Sales Associate
01.2020 - 07.2021
Job overview
- Complete knowledge in All department with exception too (Gust services, and loss prevention)
- Trained/Trainer for use with mechanical equipment (Wave/Compactor)
- Building Models to put on the floor. (furniture/Bikes)
- Stocking all area's on sales-floor, as well as maintaining back room stock by organizing and keeping area's clean.
- Proficient in Cashier task and being able to use register to take transactions
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Auntie Anne's
Cook
06.2019 - 08.2019
Job overview
- Pretzel cook
- Stocking the refrigerator as well as the freezer.
Krispy Krunchy Chicken
Cashier & Cook
06.2019 - 08.2019
Job overview
- Cashier
- Having great customer service from breakfast until lunch
- Maintaining a clean workplace (dining room and kitchen area)
- Cooking chicken as well as all the sides we offered.
Gamestop
Seasonal Associate
12.2018 - 03.2019
Job overview
- Sales knowledge of video games, consoles, and figures/collectibles
- Monitoring the holiday traffic lines during Black Friday
- Attending customers' needs, questions, and complaints on products sold/offered
- Cashier
- Selling warranty and other Gamestop perks to customers.
Hardee's
Cashier
06.2013 - 11.2013
Job overview
- Customer service was first and foremost, taking in over $4,000 on my register alone so with it being busy, I always had to put the best attitude forward to make sure the customers started their day off right
- Whether it be the drive-through or dining room register
- Speed was vastly important with doing so much business and often being by myself I had to get through a line quickly and efficiently
- While also servicing extra needs the customer may have had
- Cleaning the dining room was a part of the task list which involved cleaning and mopping the floor, wiping tables down, taking out the trash, and maintaining the cleanliness of restroom facilities
- Stocking the refrigerators as well as the freezer.
Education
Montreat CollegeBlack Mountain, NC
Bachelor in Educational Studies from Education
04.2019
Dalton L McMichael High SchoolMayodan, NC
High School Diploma
06.2015
Skills
- Adaptiveness
- Flexible
- Problem-solving
- Hard-working
- Great team player but an even greater leader
- Knowledgeable in Microsoft apps (Word, Excel, Spreadsheet, etc)
- Logistics skills
- Live streaming skills (entertaining, high energy, and great in understanding the feedback or vibe of a crowd or person)
- Knowledgeable in E-commerce
- Great customer service skills
- Great attitude
- Approachable
- Effective Multitasking
- Delivery Management
- Route Planning and Optimization
- Safe Driving Practices
- Sales and Upselling Techniques
- Adaptability to Change
- Organizational Skills
- Positive Attitude and Demeanor
- Cash Handling Experience
- Customer Service Excellence
- Attention to Detail
- Strong Communication Skills
Certification
Forklift Certified
Software
Microsoft Software (Word, Excel, Etc)
References
References available upon request.
Timeline
Estimator
Piedmont Steel Company LLC.
09.2023 - 01.2024
Alcohol Inventory Specialist
3 Putt Bogey LLC.
06.2023 - 09.2023
Customer Service Rep/Sales Associate
GHX Industrial
03.2023 - 05.2023
Livestreamer
Evend
01.2023 - 03.2023
Operation Associate
C.H Robinson
07.2021 - 01.2023
Sales Associate
Target
01.2020 - 07.2021
Full-Service Shopper
Instacart
06.2019 - Current
Cook
Auntie Anne's
06.2019 - 08.2019
Cashier & Cook
Krispy Krunchy Chicken
06.2019 - 08.2019
Seasonal Associate
Gamestop
12.2018 - 03.2019
Coach
Triad Blackhawks LLC. (Lacrosse Organization)
06.2015 - Current
Cashier
Hardee's
06.2013 - 11.2013
Montreat College
Bachelor in Educational Studies from Education
Dalton L McMichael High School
High School Diploma
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