Tracey Mitchell
Baltimore,MD
Summary
To secure a position in a reputable organization, where I'm able to expand learning, knowledge, and skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Department Of Homeland Security
10.2023 - Current
- Independently perform administrative and clerical support functions, rectify problems and serve as liaison to answer routine non-technical questions.
- Coordinate Federal employee travel.
- Payroll POC
- Coordinate special reports.
- Serves as GSA Fleet POC
- Serves as POC for district alarm accounts.
- Maintains databases as necessary.
- Assist FPS with Protective Security Officer (PSO) program.
- PIV Card Issuance Facility (PCIF) & Enrollment Issuance WorkStation (EIWS)
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Billing Lead Specialist
Cowan Systems, LLC
04.2020 - 10.2023
- Work directly with Operations and Billing Departments
- Communicate directly with customers regarding billing concerns and requirements.
- Audit dispatch data and customer paperwork
- Provide customer support for requested back-up documentation.
- Maintain personal invoicing queues while adhering to company deadlines.
- Identify potential errors made on invoices.
- Process and bill invoices out of company software
- Successfully carry out invoicing procedures via mail, electronic delivery, and web billing
- Complete company reporting and auditing on as needed basis.
- Cross train team member to support department during team member absence.
- Retain procedural information with note taking.
- Manage invoice priorities and workload responsibilities in order to meet weekly goals.
- Verified accuracy of billing data and corrected discrepancies.
- Managed invoicing and payment processing operations.
- Interacted with customers to resolve billing disputes and respond to inquiries.
Billing Manager
Toyota Financial Services
02.2018 - 04.2021
- Ensure efficient and accurate processing of Inventory Controlled managed vehicles in compliance with company policies and procedures
- Work in various systems to accurately maintain accounts and enter data as outlined in workgroup standard operating procedures
- Coordinating with third parties as needed
- Preparing and mailing customer/vendor correspondence and legal notices
- Following up on account activity to ensure all steps of process are completed and take steps to expedite as needed.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reviewed billing problems, researched issues, and resolved concerns.
Manager/Owner
Bold Expressions
04.2012 - 12.2017
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Established foundational processes for business operations
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Trained and developed team members to build human capital
- Introduced new methods, practices, and systems to reduce turnaround time
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics.
Office Administrator
A1 Taxperts
01.2009 - 05.2012
- Schedule appointments and maintain and update appointment calendars
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
High School Diploma -
Franklin High School
Baltimore, MDAssociate of Arts - General Studies
Strayer University
Baltimore, MD06.2000
Skills
- Customer Service
- Data Entry
- Excel
- MS Office
- Outlook
- Microsoft Office
- Microsoft Excel
- Compliance Management
- Administrative Experience
- Accounting
Additional Information
- Critical Thinking Skills
- Coordination English Language
- Active Listening Time Management Complex Problem Solving Customer and Personal Service
- Telecommunications
Timeline
Administrative Assistant
Department Of Homeland Security
10.2023 - Current
Billing Lead Specialist
Cowan Systems, LLC
04.2020 - 10.2023
Billing Manager
Toyota Financial Services
02.2018 - 04.2021
Manager/Owner
Bold Expressions
04.2012 - 12.2017
Office Administrator
A1 Taxperts
01.2009 - 05.2012
High School Diploma -
Franklin High School
Associate of Arts - General Studies
Strayer University
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