Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Anargyros

Macomb,MI

Summary

A dynamic leader with a proven track record in a multitude of disciplines, excelling in customer service and operations management all while possessing a strong foundation in sales with a cornerstone of small business ownership. Skilled in strategic planning and staff development, adept at fostering collaboration and achieving shared goals.

Overview

15
15
years of professional experience

Work History

Training and Quality Assurance Manager

TBD
03.2018 - Current
  • Facilitated communication between all 4 branches regarding quality concerns and customer satisfaction, fostering collaboration towards shared goals.
  • Investigated customer complaints and performed corrective actions to resolve quality issues weekly.
  • Spearheaded research and implementation of customer reporting in order to establish new quality service standards and goals monthly.
  • Altered training methods to diversify instruction to enhance program efficiency based on customer data.

Business Administrator

Next Steps 4 Seniors/Next Steps 2 Life
11.2017 - 03.2018
  • Assisted in the collaboration and implementation of new CRM software for business promotion, contributing to increased brand awareness and client acquisition.
  • Reduced errors in accounting and tracking reports by modifying current processes to ensure efficiency.
  • Expanded and monitored a team of 12 placement specialists.


Customer Care Representative

Metro Electric Engineering
11.2014 - 11.2017
  • Helped large volume of customers & staff members every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Logged call information and solutions provided into internal database.
  • Researched, organized, and implemented all aspects of large repair and installation of equipment within business and city regulations.

Assistant Marketing Coordinator

Canterbury-On-The-Lake
04.2010 - 11.2012
  • Led informative community events presenting information to educate potential residents about senior living options and services.
  • Conducted regular quality assurance checks for safety compliance, facility cleanliness, and overall service excellence.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advertised properties through websites, social media, housing fairs, and business expositions.

Education

Bachelor of Science -

Western Michigan University
Kalamazoo, MI

Skills

  • Customer service
  • Team leadership
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Report preparation
  • Budget planning

Timeline

Training and Quality Assurance Manager

TBD
03.2018 - Current

Business Administrator

Next Steps 4 Seniors/Next Steps 2 Life
11.2017 - 03.2018

Customer Care Representative

Metro Electric Engineering
11.2014 - 11.2017

Assistant Marketing Coordinator

Canterbury-On-The-Lake
04.2010 - 11.2012

Bachelor of Science -

Western Michigan University

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Tracey Anargyros