Tracey Alcorn
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Administrative Technical Support
Nissan North America
06.2006 - 05.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responsible for Budget and approval of funds for corporate communications.
- Responsible for global address book and distribution list for NNA.
Administrative Assistant
Delta Airlines
01.1983 - 03.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Arts - Broadcasting
Broward Community College
Davie, FL05.1980
Skills
- User Credential Management
- Desktop Support
- Customer Service
- Data Recovery
- Application Support
- Videoconferencing
- Software Installation
- Microsoft Outlook
- Customer Success Management
Quilting, crafts and cooking
Enjoy staying busy to make quilts and crafts for my grandchildren.
Timeline
Administrative Technical Support
Nissan North America
06.2006 - 05.2021
Administrative Assistant
Delta Airlines
01.1983 - 03.2006
Associate of Arts - Broadcasting
Broward Community College
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