Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracey Allen

Wheeler,MI

Summary

Customer Service Representative with winning attitude and desire to deliver exceptional customer experience. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

25
25
years of professional experience

Work History

Sandwich Artist

Subway
Mount Carmel, UT
03.2023 - 09.2023
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Operated cash registers to process payments from customers.

Cashier

Glaziers Market
Kanab, UT
03.2022 - 03.2023
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Floor Manager

Thunderbird Resort
Mount Carmel, UT
10.2007 - 08.2020
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Assisted servers with taking orders from customers as needed during peak hours.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.

Receptionist

Zion Adventures
Mount Carmel, UT
07.2017 - 06.2019
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Assistant Director/Teacher

Grandmas House daycare and preschool
West Bloomfield, MI
03.1999 - 09.2006
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Observed health practices such as proper handwashing procedures.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Developed lesson plans and activities to engage children in learning.
  • Read aloud and played alphabet games to encourage early literacy.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.

Education

High School Diploma -

Milford High School
Milford, MI
06-1993

Skills

  • Order Management
  • Cash Handling
  • Accounts Payable
  • Multi-tasking
  • Great Communication Skills
  • Station Setup
  • Menu Recommendations
  • Expense Tracking
  • Scheduling
  • Clerical Support
  • Office Management
  • Office Administration
  • Multitasking and Prioritization

References

References available upon request.

Timeline

Sandwich Artist

Subway
03.2023 - 09.2023

Cashier

Glaziers Market
03.2022 - 03.2023

Receptionist

Zion Adventures
07.2017 - 06.2019

Floor Manager

Thunderbird Resort
10.2007 - 08.2020

Assistant Director/Teacher

Grandmas House daycare and preschool
03.1999 - 09.2006

High School Diploma -

Milford High School

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