Tracey Allen

Property Manager

Association Advisors NJ

Freehold

02.2012 - Current

Managed daily operations of residential communities and commercial properties.
Coordinated maintenance requests and ensured timely resolutions for residents.
Oversaw property budgets and facilitated financial reporting for stakeholders.
Conducted property inspections to maintain compliance with safety standards.
Developed and maintained relationships with vendors for service contracts.
Led property staff meetings to align on goals and operational priorities.
Handled resident complaints and expedited maintenance requests.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Inspected properties regularly to identify deficiencies and schedule repairs.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Managed all maintenance requests from tenants in a timely manner.
Facilitated tenant paperwork processing and verification.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Exercised direct supervision over property staff.
Built relationships with service vendors and submitted associated billing statements.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Drafted and monitored budgets for overall maintenance and operations.
Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Oversaw and monitored preventative maintenance and energy management inspections and programs.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Provided guidance and support to junior team members in order to facilitate their professional development.
Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Oversaw daily operations, maintenance, and administration of various properties.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Prepared detailed budgets and financial reports for properties.
Met with clients to negotiate management and service contracts.
Met with committees to discuss and resolve legal and environmental issues.