Tracey Anderson

● Maintain strong connections to referral sources in and around the Philadelphia Metro area including but not limited to Philadelphia Law Enforcement, non-profit organizations, and community groups/ organizations.

● Advocate for survivors by accompanying them to court proceedings, interviews or other in-person meetings as well as by connecting them to other needed community resources.

● Provide one-on-one trauma support to individuals impacted by violent crimes. Community engagement and support (35%) ● Provide training on trauma and trauma resiliency to individuals, groups, or organizations in the community. ● Advocate for policy changes with institutions when relevant. ● Develop community partnerships where mutually beneficial for CTSS and survivors of crime. Administrative tasks (15%) ● Establish and maintain confidential record-keeping systems for tracking client relationships in a manner consistent with confidentiality laws that protect survivors . ● Complete billing requirements for Crime Victims Compensation to ensure that payments to CTSS are fulfilled accurately. ● Enter into and maintain any private billing agreements with individual clients. ● Manage any grants and grant-related reporting to support this program. ● Participate in grant writing and fundraising efforts to support CTSS and this program.

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
• Worked with other departmental staff to answer questions and resolve problems.
• Coordinated meetings and events for internal and external groups.
• Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
• Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
• Improved client satisfaction by efficiently addressing and resolving support issues.
• Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.