Tracey Andrews
Fountain Inn,SC
Summary
Talented and focused professional with more than 20 years of expertise performing successfully in fast-paced environments. A team player with strengths that include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
18
18
years of professional experience
Work History
Patient Financial Coordinator
Cedar Bluff Family & Cosmetic Dentistry
Simpsonville, SC
10.2023 - Current
- Reviewed patient accounts for accuracy and completeness, verifying insurance coverage and eligibility.
- Initiated contact with insurance companies to obtain additional information regarding claims.
- Conducted extensive research on unpaid invoices to identify potential issues or discrepancies.
- Resolved customer service inquiries related to account balances, payments, and collections activities.
- Provided assistance to customers who had difficulty understanding their bill or making payment arrangements.
- Generated monthly reports detailing outstanding balances, delinquent accounts, and collection activity results.
- Followed up on denied claims in order to maximize reimbursements from third party payers.
- Ensure all payments collected throughout the day are accounted for, balance and end the day.
Dental Insurnace Coordinator
Humphreys & Harrell DDS
Greenville, NC
06.2021 - 09.2024
- Collect, post and manage patient account payments.
- Submit claims to insurance companies.
- Investigate past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Train new team members on company policies and accounting systems to keep team operations productive and efficient.
- Generate and distributed month-end statements for customers and resolved related concerns.
- Assess billing statements for correct diagnostic codes and identified problems with coding.
- Perform insurance verification, pre-certification and pre-authorization. Update insurance plans in Dentrix as needed.
- Answer billing and insurance questions by patients and staff.
- Review treatment plans with patients and scheduled appointments.
- Other duties as needed.
- HIPAA officer.
Insurance Billing Coordinator
Howdy, Jones & Cochran
Washington, NC
06.2020 - 06.2021
- Generated patient invoices, bill insurance, process payments and prepare deposits.
- Reviewed treatment plans and insurance benefits with patients.
- Discussed payment options and run automatic payments.
- Helped patients apply for Care Credit as needed.
- Contacted insurance companies to discuss claim status and reimbursement.
- Scheduled appointments for new and existing patients using Softdent.
- Handled all aspects of Veterans Affairs billing and treatment authorizations.
- Sent pre-authorizations to insurance companies and contact patients with approvals.
- Submitted claims to insurance companies.
Dental Receptionist
Quest Dental Group
Eugene, Oregon
09.2006 - 08.2018
- Greeted incoming patients professionally while providing friendly, knowledgeable assistance.
- Entered patient information including insurance, demographic and health history into the system to ensure all record were up-to-date.
- Generated patient invoices, billed insurance, processed payments and prepared deposits.
- Scheduled all patient appointments with doctor and hygiene.
- Reviewed treatment plans, insurance and payment options with patients.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Contacted insurance companies to discuss status of rebilling and reimbursement process to ensure account resolution.
- Observed strict HIPAA guidelines at all times.
Education
Dental Assisting
Lane Community College
Skills
- Patient confidentiality
- Time management
- Dedicated team player
- Self-directed
- Documenting patient information
- Appointment scheduling
- Account balancing reconciliation
- Excellent communication
Timeline
Patient Financial Coordinator
Cedar Bluff Family & Cosmetic Dentistry
10.2023 - Current
Dental Insurnace Coordinator
Humphreys & Harrell DDS
06.2021 - 09.2024
Insurance Billing Coordinator
Howdy, Jones & Cochran
06.2020 - 06.2021
Dental Receptionist
Quest Dental Group
09.2006 - 08.2018
Dental Assisting
Lane Community College
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