Tracey-Ann Ricketts

• Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
• Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
• Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
• Demonstrated commitment through impeccable attendance and quality performance.
• Performed cleaning and maintenance duties as directed.
• Facilitated smooth operations within the service department through effective communication with team members and supervisors.

• Assisted clients with daily living activities, improving their quality of life.
• Prepared nutritious meals for clients, supporting their overall health and dietary needs.
• Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
• Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
• Developed trusting relationships with clients through active listening skills and empathetic communication techniques.

Enhanced client well-being by providing companionship and engaging in meaningful conversations.

• Handled incoming mail, bills and invoices and completed appropriate actions.

• Coordinated with healthcare providers to ensure seamless service delivery for clients receiving medical treatments or therapies.
• Facilitated group activities that promoted social interaction and skill-building among clients with diverse backgrounds.
• Assisted clients in developing essential life skills such as budgeting, meal planning, and personal hygiene.
• Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
• Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.
• Participated in ongoing training opportunities to stay current on industry best practices and enhance professional growth.

• Teaching and supporting all individuals in IRA supportive household settings
• Ensures safety, medication management and healthy lifestyles in a family setting

• Provide excellence in customer service and follow up.
• Responsible for cleanliness and upkeep of the store.
• Inventory management and reconciliation.
• POS system knowledgeable.

• Teaching and supporting individuals in ILS supportive apartment setting.
• Offers further AMAP staff support within IRAs to ensure medication management.

• Assessed and documented vital statistics consistently.
• Assisting patients with bathing, dressing, hygiene and grooming.
• Complete all daily living tasks to enhance the quality of life of elderly patients.