TRACEY BALLI
Hollywood,FL
Summary
Experienced organizational development and performance management professional with over 15 years of experience supporting adult learning, training administration, operational planning, and workforce development. Proven ability to plan, coordinate, deliver, and track training programs; analyze performance data; and support leadership with data-driven recommendations. I am highly proficient in Microsoft Office, learning management systems, reporting tools, and process improvement methodologies.
Overview
16
16
years of professional experience
Work History
Operations Manager
Metro Courier Inc.
01.2022 - Current
- Administer and coordinate employee training, onboarding, and operational knowledge-sharing initiatives.
- Support leadership with planning, implementation, and tracking of workforce development and performance initiatives.
- Collect, analyze, and document operational data to identify improvement opportunities.
- Develop standardized procedures, training documentation, schedules, and reference materials.
- Coordinate internal and external resources to support training and operational improvements.
- Facilitate meetings and training sessions to support team development.
- Utilize Microsoft Excel and reporting tools to track metrics, timelines, and corrective actions.
Senior National Advisor
ThriveDX
06.2021 - 06.2022
- Supported adult learners and instructional staff with training delivery, scheduling, and progress tracking.
- Assisted with development and coordination of educational plans aligned with adult learning principles.
- Monitored learner progress and documented outcomes for leadership reporting.
- Collaborated with internal stakeholders to support training program operations.
Associate Director of Admissions
Purdue University Global
11.2009 - 06.2021
- Led and supported adult education programs and training initiatives.
- Supervised and coached 17 advisors, supporting professional development and performance improvement.
- Analyzed enrollment and performance data to inform leadership decisions.
- Collaborated cross-functionally to support strategic planning and workforce development.
Education
Bachelor of Business Administration -
Purdue University
Lean Six Sigma Green Belt -
Google Project Management Certificate -
Florida Licensed Community Association Manager (CAM) -
Skills
- Process improvement and quality management
- Performance management and organizational development
- Data analysis and reporting
- Training program administration
- Effective communication
- Stakeholder collaboration and facilitation
- learning management systems (LMS)
- Microsoft Excel, Word, PowerPoint, and SharePoint
- Adult learning and instructional support
Other Job Related Requirements
- Willing and able to travel to satellite and statewide locations, attend meetings, and support training delivery.
- Able to work flexible or non-traditional schedules when required.
Knowledge Skills And Abilities Summary
Professional knowledge of organizational development, performance management, and adult learning theories acquired through more than fifteen years of experience supporting training, workforce development, and operational improvement initiatives. Knowledge of quality management principles, analytical practices, and instructional concepts used to assess performance, evaluate outcomes, and support continuous improvement., Skilled in researching, compiling, analyzing, and documenting data to produce reports and recommendations. Experienced in coordinating training programs including planning, scheduling, communication, and record keeping. Proficient in facilitating meetings and training sessions and providing consultation support. Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint., Ability to prioritize and complete complex assignments with minimal supervision while meeting deadlines. Ability to communicate effectively both verbally and in writing. Ability to coordinate meetings, workshops, and training activities; work collaboratively with cross-functional teams; support learning management systems; and adapt to changing organizational needs.
Timeline
Operations Manager
Metro Courier Inc.
01.2022 - Current
Senior National Advisor
ThriveDX
06.2021 - 06.2022
Associate Director of Admissions
Purdue University Global
11.2009 - 06.2021
Bachelor of Business Administration -
Purdue University