Tracey Appleton
Euclid,United States
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Trainer/Facilitator
Veterans Administration
10.2021 - 07.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Trained and mentored new personnel hired to fulfill various roles
Electronic Medical Record Trainer
Experis Manpowergroup
03.2017 - Current
- Identified and drove opportunities for increasing efficiencies and quality.
- Contributed as part of agile test team to follow best practices.
- Managed priorities and test activities to meet project test schedules and deliveries.
- Participated in backlog grooming, sprint planning, requirements team meetings and retrospectives.
- Reviewed custom software design documents and participated in design review discussions.
- Corrected, modified and upgraded software to improve performance.
- Coordinated deployments of new software, feature updates and fixes.
- Worked with Providers, Nurses, and Front Desk Staff throughout implementation
- Helped with workflow so implementation could run professionally.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
Medical Assistant
Dr. Richard Ray
08.2012 - 08.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with Epi-Blocks, Cervical Blocks with C-Arm Machine.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Customer Service Representative
CVS Caremark
09.2011 - 10.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Hairstylist/Owner
Exquisite Hair
01.1994 - 11.2009
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
Education
Associate of Arts - Medical Assisting
Sandford Brown College
Middleburg Heights Oh06.2013
Associate of Arts - Nursing
Brown Mackie College
Akron, OH08.2011
Skills
- Course Development
- Classroom Oversight
- Lesson Planning
- Online Instruction
- Materials Preparation
- Curriculum Planning
- Student Engagement
- Payment Collection
- Interpersonal Communication
- Training Material Updates
- New Hire Training
- Creative Problem-Solving
- Proficient in [Software]
- Effective Communication
- Time Management
- Assessment Techniques
- Subject Matter Expertise
- Role Playing
Certification
Cerner Certified
Timeline
Trainer/Facilitator
Veterans Administration
10.2021 - 07.2023
Electronic Medical Record Trainer
Experis Manpowergroup
03.2017 - Current
Medical Assistant
Dr. Richard Ray
08.2012 - 08.2013
Customer Service Representative
CVS Caremark
09.2011 - 10.2012
Hairstylist/Owner
Exquisite Hair
01.1994 - 11.2009
Associate of Arts - Medical Assisting
Sandford Brown College
Associate of Arts - Nursing
Brown Mackie College
Similar Profiles
Jeff LuchtJeff Lucht
National Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans AdministrationNational Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans Administration
Tracy TraisterTracy Traister
LPN Office Nurse at Veterans AdministrationLPN Office Nurse at Veterans Administration
Sabrena GabrieleSabrena Gabriele
Registered Polysomnographic Technologist at Veterans AdministrationRegistered Polysomnographic Technologist at Veterans Administration
Jacob BarngraffJacob Barngraff
Electrician I at Veterans AdministrationElectrician I at Veterans Administration
Tori MillerTori Miller
Assembly Production Operator at Lincoln ElectricAssembly Production Operator at Lincoln Electric