Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Armstrong

Jacksonville,Florida

Summary

Customer Service skills versed in applying effective communication skills with resolving issues. Successful in the insurance industry for 20 years, and exceeding performance goals in a fast-paced in a call environment.

Overview

16
16
years of professional experience

Work History

Quality Line Inspector

Revlon Inc.
03.2022 - 03.2023
  • Recorded inspection and test results on data sheets.
  • Investigated customer complaints to take necessary corrective actions.
  • Examined products for imperfections and defects.
  • Provided feedback to production team regarding product quality.
  • Weighed products prior to shipment to confirm accuracy.

Kitchen Manager

Douglas Anderson School of the Arts
08.2018 - 02.2020
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Team Lead in Claims-Call Center Training Unit

Humana
11.2010 - 12.2013
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed and maintained relationships with key internal stakeholders.
  • Facilitated successful completion of projects from concept to launch.

Call Center Representative

Principle Finincial Group
01.2007 - 03.2010
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Ed White High School
1700 Old Middleburg Rd. N 32210
06.1985

Skills

  • Multitasking Abilities
  • Lean Manufacturing Principles
  • Welding Inspection
  • Visual Inspection Expertise

Timeline

Quality Line Inspector

Revlon Inc.
03.2022 - 03.2023

Kitchen Manager

Douglas Anderson School of the Arts
08.2018 - 02.2020

Team Lead in Claims-Call Center Training Unit

Humana
11.2010 - 12.2013

Call Center Representative

Principle Finincial Group
01.2007 - 03.2010

High School Diploma -

Ed White High School

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Tracey Armstrong