Tracey Awtry
Bellevue
Summary
Skilled educator with proven experience in special education. Strong team collaborator focused on achieving results and adapting to changing needs. Expertise in individualized instruction, behavior management, and communication. Reliable, empathetic, and resourceful in providing support to students and colleagues.
Overview
29
29
years of professional experience
Work History
Caregiver
Prime Hospice
06.2025 - Current
- Provided compassionate personal care, assisting with daily living activities for elderly clients.
- Developed individualized care plans, ensuring alignment with clients' health and wellness goals.
- Monitored vital signs and reported changes in clients' conditions to healthcare professionals promptly.
Caregiver
Sanctuary Solutions
03.2025 - Current
- Provided compassionate personal care, assisting with daily living activities and promoting client independence.
- Developed individualized care plans, ensuring alignment with client needs and preferences.
- Administered medications and monitored health status, communicating changes to healthcare professionals promptly.
- Trained and mentored new caregivers on best practices in patient care and safety protocols.
Respite Care Provider
Care One
02.2025 - Current
- Provided compassionate care and support to individuals with diverse needs.
- Assisted in implementing personalized care plans to enhance client well-being.
- Monitored daily activities, ensuring safety and comfort for all clients.
- Collaborated with multidisciplinary teams to optimize care strategies.
SPECIAL EDUCATION PARAPROFESSIONAL
Papillion Community Schools
08.2021 - Current
- Assist with classroom instruction
- Provide individualized support and care for students
- Monitor students’ behaviors and redirect
Shift Leader
Culvers Franchising System
02.2022 - 03.2025
- Oversaw daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented best practices for inventory management, reducing waste and improving cost efficiency.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean, organized checkout area to enhance customer experience.
- Handled cash management responsibilities, ensuring secure and efficient financial transactions.
- Assisted in training new cashiers on operational procedures and customer service standards.
Cashier
Cabela's
10.2021 - 02.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
HOMESCHOOLING TEACHER
Cherie Gallagher – Rose Gallagher
08.2020 - 05.2021
- Creating, assigning, and grading various assessments for students such as quizzes, essay, and projects
- Evaluating and Testing student to teach correct material at level of understanding
- Establishing and enforcing the behavior rules
- Preparing lessons, unit, and projects to complete learning objectives
- Establishing and communicating clear objectives for lessons, units, and projects
- Adapting teaching methods and materials to meet the interest and learning style of the student
- Encouraging students to explore learning opportunities
- Working with students one –on – one when they need extra attention
- Research teaching difference from ADHD to TBI to After Chemo learning
CSR 1
Nebraska Total Care
07.2019 - 05.2021
- Manage Care Organization for Nebraska State Medicaid.
- Receive and process incoming telephone requests, from members, providers and pharmacies.
- Log and track calls using help desk proprietary software.
- Ensure that all Customer Services’ documents and databases are maintained accurately.
- Participate as a member of the Customer-Centered Service Team, ensuring that all documentation is completed accurately.
- Processing claims per Nebraska State Medicaid guidelines
- Responsible for YMCA membership value ad
- Processing and validating doctors note.
- Submitting extension letters to YMCA locations
- Submitting audit spreadsheet to finance
CSR 1
Aerotek
01.2019 - 07.2019
- Manage Care Organization for Nebraska State Medicaid.
- Receive and process incoming telephone requests, from members, providers and pharmacies.
- Log and track calls using help desk proprietary software.
- Ensure that all Customer Services’ documents and databases are maintained accurately.
- Participate as a member of the Customer-Centered Service Team, ensuring that all documentation is completed accurately.
- Processing claims per Nebraska State Medicaid guidelines
Insurance Processor
Aerotek
06.2018 - 01.2019
- Processing Medical claims for Veteran Affairs
- Validating medical authorizations
- Validation medical claims
- Attaching the correct medical authorization to the correct medical claim
- Processing each claim per each VISN requirements stated by veteran affairs.
Production
Manpower
12.2017 - 05.2018
- Inspect the gas meters for cosmetic mistakes.
- Attach meter to snap machine to measure the compress air.
- Adjust the meter so it read per the customer specific
- Use floor pallet jack to move pallets of the meter from one location to another.
- Operate the line to send the proved meter to packing line.
Cashier
Zak Family Foods
08.2017 - 12.2017
- Provided exceptional customer service.
- Cook pizza and food order per customer request.
- Handle customer purchases
- Process shift audits.
CNC Machinist
New Age Manufacturing
04.2017 - 09.2017
- Run Mill Machines
- Put Material into the Mill Machine
- Measure materials/parts that come out of mill machine to make sure they meet the company and client’s requirements.
Cashier/Cook
Casey’s General Store
07.2015 - 04.2017
- Provided exceptional customer service.
- Cook pizza and food order per customer request.
- Handle customer purchases
- Process shift audits.
Data Services Manager/Subject Matter Expert
West Business Services/ AT&T Division
02.2009 - 04.2016
- Mentor Order Specialist in the Philippines on entering orders.
- Verify billing and contact information for tracking billing and ensuring correct discounts.
- Implement billing structure changes for customer migrations.
- Resolve escalations and problems using the current LSSD processes and Procedures.
- Serve as liaison between Account teams, Area Managers, and Order Specialists
- Staff SME Hotline to assist with questions for all LSSD Order Specialists for services
- Arrange, host, and organize weekly customer status calls including creating Excel spreadsheet to maximize project organization.
- Participate in product development calls to escalate system discrepancies.
- Ensure service commitments exceed expectations from order request to completion.
- Handle reports, escalations, and conference calls to support Data Services Area Manager
Reservation Specialist
Hyatt Hotels & Resorts
07.2013 - 01.2014
- Answered questions, set up reservations/on-site activities, and ensured guests experience the best stay possible.
- Provided exceptional customer service.
Reservation Specialist
Omni Hotel & Resorts
12.2011 - 12.2012
- Answered questions, set up reservations/on-site activities, and ensured guests experience the best stay possible.
- Provided exceptional customer service.
Customer Service Representative
Qwest Corporation
04.2008 - 01.2009
- Responded to customer billing/service inquiries and assisted with problem resolution.
- Built rapport resulting in Needs Based Selling of full line of telecommunication services.
Account Manager
Syvona/Hewlett Packard
10.2007 - 03.2008
- Oversaw order inventory from point of sale to point of delivery.
- Managed accounts from point of sale to point of delivery to installation.
- Resolved problems and provided outstanding customer service.
- Provided daily reports including proof of delivery and credit card approvals.
- Entered orders into a nationwide invoice database.
Integrated Senior Client Support Representative
First National Merchant Solutions
12.2000 - 10.2007
- Coached new Representatives on policies, procedures, and systems.
- Managed projects including Return Mail, Help Desk Pilot, and World Gift Card Sales
- Opened Call Center and served as On-Call Representative
- Assisted merchant with questions on statements, fees, rates, and terminal support.
- Entered sales order requests for products, service, or maintenance on merchants’ behalf.
- Educated merchants on equipment/services to purchase, considering such factors such as cost, space availability, and intended use.
- Participated in resolving escalated calls from merchants on build, download, and test files.
Cashier/ Deli Manager
CFM
08.1997 - 12.1999
- Provide exceptional customer service
- Cook Food Order per Customer request
- Handle customer purchases
- Process Shift Audit
Deli Clerk
Hy-vee Inc
05.1997 - 08.1997
- Provide exception customer service
- Prepare meet and cheese orders per customer request
- Handle customer purchases
- Collect Carts
- Assist customers with taking groceries to their cars
Toddler Teacher
Quality kids daycare
03.1997 - 05.1997
- Planning and delivering lessons designed to facilitate students' social, emotional, and cognitive development.
- Encouraging self-expression through understanding, flexibility, and behavioral reinforcement.
- Tending to students' basic needs by feeding and dressing them.
- Mediating conflict between students.
- Modelling appropriate behaviors, even when not on duty.
- Ensuring that the classroom remains safe and conducive to learning at all times.
- Liaising with families to gain insight into students' home lives.
- Tracking and informing parents of students' progress.
- Attending parent and staff meetings.
Customer Service Representative
Sitel
01.1997 - 03.1997
- Responded to customer billing/service inquiries, and assisted with problem resolution
- Built rapport resulting in Needs
Education
BS - Liberal Arts
Doane University
Crete, NEBS - Behavioral Science Criminal Justice Support Staff
Phoenix University
Phoenix, AZ01.2020
BS - Behavioral Science
Bellevue University
Bellevue, NE01.2017
AS - Early hood Child Special Education
Metropolitan Community College
Omaha, NE01.2015
Skills
- Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
Timeline
Caregiver
Prime Hospice
06.2025 - Current
Caregiver
Sanctuary Solutions
03.2025 - Current
Respite Care Provider
Care One
02.2025 - Current
Shift Leader
Culvers Franchising System
02.2022 - 03.2025
Cashier
Cabela's
10.2021 - 02.2022
SPECIAL EDUCATION PARAPROFESSIONAL
Papillion Community Schools
08.2021 - Current
HOMESCHOOLING TEACHER
Cherie Gallagher – Rose Gallagher
08.2020 - 05.2021
CSR 1
Nebraska Total Care
07.2019 - 05.2021
CSR 1
Aerotek
01.2019 - 07.2019
Insurance Processor
Aerotek
06.2018 - 01.2019
Production
Manpower
12.2017 - 05.2018
Cashier
Zak Family Foods
08.2017 - 12.2017
CNC Machinist
New Age Manufacturing
04.2017 - 09.2017
Cashier/Cook
Casey’s General Store
07.2015 - 04.2017
Reservation Specialist
Hyatt Hotels & Resorts
07.2013 - 01.2014
Reservation Specialist
Omni Hotel & Resorts
12.2011 - 12.2012
Data Services Manager/Subject Matter Expert
West Business Services/ AT&T Division
02.2009 - 04.2016
Customer Service Representative
Qwest Corporation
04.2008 - 01.2009
Account Manager
Syvona/Hewlett Packard
10.2007 - 03.2008
Integrated Senior Client Support Representative
First National Merchant Solutions
12.2000 - 10.2007
Cashier/ Deli Manager
CFM
08.1997 - 12.1999
Deli Clerk
Hy-vee Inc
05.1997 - 08.1997
Toddler Teacher
Quality kids daycare
03.1997 - 05.1997
Customer Service Representative
Sitel
01.1997 - 03.1997
BS - Behavioral Science Criminal Justice Support Staff
Phoenix University
BS - Behavioral Science
Bellevue University
AS - Early hood Child Special Education
Metropolitan Community College
BS - Liberal Arts
Doane University