Tracey Baker
Pensacola
Summary
Energetic and organized individual with keen eye for detail and passion for helping clients secure their dream homes. Knowledge of financial documentation and data entry, adept at managing loan applications and ensuring compliance with regulations. Capable of facilitating smooth transactions and contributing to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Mortgage Processor III
Navy Federal Credit Union
- Process Refinance applications for Conventional, VA Cash out, VA IRRRL products with additional training in Equity
- Effectively assist other employees and existing teammates with complex issues and processing procedure to drive team stats and great member service
- Team Awards recipient for, team nominated, “Force Rescuer” for aiding my team with teach-backs, job aids, and assisting with complex issues to drive production and excellent member service
- Highest Booked Loans and Highest-Ranking Processor Across Multiple Areas
- Assist members by analyzing file for compliance and ensuring all required documentation is received
- Effectively communicate with members and vendors to streamline processing
Mortgage Processor Assistant
Navy Federal Credit Union
02.2021 - 01.2022
- Performed duties such as requesting documents from third party companies, perform verification of employment for members seeking refinance and perform doc scrubs and clear to close scrubs to check to see if any information or documentation needs updating before sending the loan to underwriting
Project Specialist
Woodlands Medical Specialists
08.2014 - 02.2021
- Responsibilities
- Registering new patients and updating patient information Scheduling for a fast-paced high volume facility in numerous modalities
- Collecting co-pays, verifying Doctor’s orders and checking in patients
- Training all the new hires and doing check off for their assigned duties Screening eligibility Eligibility and scheduling CT Lung Screenings
- Completing Breast Health audits to guarantee patient's mammograms stay current
Education
High School Diploma -
W. S Neal High School
Brewton, AL05-1992
Skills
- Strong communication skills
- Collaboration and teamwork
- Professionalism and ethics
- Fraud detection capabilities
Timeline
Mortgage Processor Assistant
Navy Federal Credit Union
02.2021 - 01.2022
Project Specialist
Woodlands Medical Specialists
08.2014 - 02.2021
Mortgage Processor III
Navy Federal Credit Union
High School Diploma -
W. S Neal High School
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