Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Market President
IHeart Media
Huntington, WV
08.2019 - Current
Complied with established internal controls and policies.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Responsible for recruiting, interviewing, hiring and maintaining staff of 20 employees.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
VP of Sales
IHeart Media
09.2017 - 08.2019
Coached 6 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Analyzed past sales data and team performance to develop realistic sales goals.
Held weekly meetings with Account Executives to identify techniques to overcome sales obstacles.
Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Account Executive & Events Manager
IHeart Media
02.2013 - 09.2017
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Prospected new clientele through networking, cold calling, canvassing and referrals.
Drove new business development through qualifying leads, building relationships and executing strategic sales.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Identified client business needs by gaining understanding of goals, objectives and processes.
Managed administrative logistics of events planning, event booking and event promotions.
Fulfilled contractual obligations for rehearsal and day of event coordination.
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Marketing Director/Provider Recruiter
EZ Care Walk-In Medical Center
05.2011 - 02.2013
Utilized social media sites to recruit new employees.
Scheduled interviews with other healthcare professionals.
Scheduled and oversaw HIPAA and OSHA training for new employees.
Worked with healthcare employees to determine specific job qualifications.
Created innovative strategies to drive customer engagement.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
Senior Event Manager
IHeart Media
11.2007 - 02.2013
Managed administrative logistics of events planning, event booking and event promotions.
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Fulfilled contractual obligations for rehearsal and day of event coordination.
Marketing/Promotions/Events Manager
IHeart Media /Clear Channel Communications
06.2002 - 11.2007
Managed administrative logistics of events planning, event booking and event promotions.
Oversaw preparation and management of event budgets to deliver at or below projected costs.
Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
Planned and organized activities, details and timelines for iHeart Media events.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Developed advertising tactics and implemented new solutions for increased brand awareness.
Managed day-to-day functions of promotion and marketing departments.
Education
Some College (No Degree) - Social Sciences
Ohio University
Ironton, OH
Skills
Leading Groups
Staff Support
Motivational Techniques
Market Growth
Risk Assessment and Classification
Sales Team Development
Client Account Management
Profit and Loss Accountability
Organizational Restructure and Change
Sales Planning and Implementation
Resource Optimization
Budgeting and Cost Control Strategies
Campaign Management
Market Analysis
Customer Relationship Management
Corporate Communications
Brand Development
Public and Media Relations
KPI Tracking
Mixed Media
Media Negotiations
Marketing and Advertising
Strategic Partnership
Microsoft Office
Broadcast Media
Tradeshow Events
Computer software:
Well-versed in Microsoft office products, CRM tools, Tableau, Google certified, and salesforce superuser